Referral & Housing Options Officer - Sydenham, United Kingdom - Apax

Apax

Verified Company

Sydenham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Apax is striving to become a values-driven enterprise.

Service to humanity for the betterment of our community and the advancement of our society is at the heart of our purpose.

We take a collaborative and consultative approach that values and appreciates the insights, contribution and enthusiasm of our team to make a difference to our organisation and to the lives of disadvantaged people.

Role Overview

This is an exciting opportunity for an experienced Housing Options Officer to take a person-centred approach and work within a high or medium support service, housing vulnerable adults with enduring mental health and challenging behaviours.

Key Requirements:

To be responsible for
marketing vacancies, new provisions and develop
positive and strong relationships with all referring agents. Arrange and carry out
viewings of vacant rooms with prospective clients, their families, advocates and other professional Process referrals and conduct preplacement eligibility assessments and complete the
Admissions Assessment Report [AAR] and on admission complete the
Placement Packs for each tenant.
Keep
accurate records of processes, outcomes and action taken on the company's enterprise management system and Lewisham (Locata) database. Accurately
record all Apax residents Supported Housing Client Form on Locata.
To be responsible to fill all the occupancies, and in turn ensure
mínimal void loss. Where voids cannot be avoided that rooms are turned around swiftly. To submit
void analysis, fair access and fair exit reports, update R&O Handbook and meet with the Support Services Leader for regular updates.

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Attend regular meetings with care coordinators, team manager, and attend the
fortnightly Pathway Meeting to discuss possible referrals.

To arrange and attend
regular meetings with the accommodation managers of each home to ensure adherence to the independent move on of clients' quota and planning.
Provide R&O related
trainings to Recovery Coordinators where necessary.
To respond to all
referral enquiries in writing within 24 hours (according to policy) and ensure all the necessary
supporting documentation is received while maintaining a friendly and understanding approach.
To adopt a
personcentred approach when completing assessments and maintain excellent hospitality etiquette. All assessments are to be completed with the accommodation manager of the home.
To
clearly assess and establish referred client's symptoms, triggers, needs, any safety implications, financial capacity and decide in agreement with the accommodation manager whether Apax can sufficiently support the clients. To ensure this information is shared with the relevant accommodation and its support workers on the day a client is admitted by completing the
AAR.
Upon departure of a client, to complete an
Exit Interview with the client. On a 6 monthly basis to analyse all the exit interviews and inform the accommodation managers and senior managers of the feedback in report.

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Seek appropriate housing options for outgoing tenant either via the Pathway, private rented sector or other supported accommodations.

Engage with the
expansion aims of the organisation by taking on new projects when identified.
To engage with, where appropriate and required,
additional duties and responsibilities allocated by the head of services or director

Company Benefits

A friendly, family and happy company culture.
Full ongoing professional training & development plan to achieve career excellence.
Comprehensive induction and training programme.
Opportunity for career progression into management.
Support with further education.
Part of a nextgeneration digitalised company.
Flat and nonhierarchical corporate structure.
Up to 25 days annual leave, plus public holidays.
Free breakfasts, healthy snacks and refreshments.
Social and teambuilding activities.
Pension scheme.
Free parking.
Paid sick leave and free eye tests.
Employee Assisted Programme.
Generous maternity policy.

Our approach to recruitment is competency and values-based, whereby applicants should be able to demonstrate the organisation's values and principles.

We are a strong believer that an organisation is only as good as its people who are its greatest treasure.

We are an equal opportunities employer.