Customer Service Advisor - Edinburgh, United Kingdom - Trip

Trip
Trip
Verified Company
Edinburgh, United Kingdom

23 hours ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Introduction


We are seeking high-performing, passionate and enthusiastic Customer Service Advisors to join us on our journey of growth and expansion into the European market.


Our English line service hours are Monday to Friday 7am to 10pm and you will work a 7.5 hour shift within these times each day.

The standard working pattern will be 37.5 hours per week (5 days per week). You will work shifts on a rotation basis including evening and public holidays.


Salary:
£23,000


Key Roles and Responsibilities

  • Handle customer problems with empathy and patience in a goaldriven environment;
  • Work as part of a highperforming team, supporting and helping colleagues when required;
  • Attend regular team huddles;
  • Keep uptodate with latest promotions and initiatives;
  • Read, understand and follow the Company Policies and Procedures;
  • Assist in ad hoc assigned projects.

Qualifications

  • At least 1 year of call centre work experience is mandatory;
  • Strong communication skills, must be fluent in English both written and spoken;
  • Proficient typing abilities;
  • Sound troubleshooting and problemsolving skills with a strong desire to achieve positive outcomes;
  • Ability to listen and build rapport quickly;
  • Enthusiastic yet conscientious and diligent approach to work;
  • Completerfinisher with a good attention to detail.

What's more?

  • Extensive learning opportunities and resources to further your career
  • 32 days holidays (including 8 bank holidays)
  • Market competitive compensation package and monthly performance bonus plan that rewards your contribution to the team
  • An Employee referral program that rewards you for inviting friends to come to work with us
  • Enhanced family friendly policies to support your family whatever the circumstances
  • Life assurance to give you peace of mind
  • Employee wellbeing program: discounted gym memberships, health cash plan, enhanced sick pay, and an Employee Assistance Program
  • Team building activities to encourage a sense of fun and belonging
  • We celebrate a diversity and our cultural wealth by raising awareness and hosting events onsite

About Us


We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Have a good trip, and see you soon
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