Program Administrator - Cardiff, United Kingdom - Acorn Recruitment Limited

Acorn Recruitment Limited
Acorn Recruitment Limited
Verified Company
Cardiff, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Job title:
Program Administrator


Salary:
£9.50-£11.11 per hour (this will increase from April 1st in line with the rise in minimum wage)


Location:
Cardiff

Hours: 37.5

Acorn by Synergie is recruiting on behalf of their Public Sector client based in Cardiff for a Program Administrator


Communication and relationship skills:

  • Provide and receive routine information orally, in writing and electronically to inform work colleagues, the public and external organisations using tact and persuasive skills when necessary i.e. when dealing with angry/upset members of the public in the event of an emergency/outbreak etc
  • Work as part of the administrative team, ensuring effective communication between departments and providing information and advice in a timely manner
  • Provide an effective and professional service when liaising with colleagues, stakeholders and the public
  • Meet and greet visitors in a professional and polite manner, ensuring adherence to office protocol
  • Manage the telephony system/switchboard, direct telephone calls appropriately and relay messages accurately and in a timely fashion (calls may be confidential and sensitive and be from a range of internal/external individuals and organisations)
  • Setting up, managing and maintaining filing systems, ensuring that information is appropriately and securely stored, filed and retrievable whilst adhering to information governance guidelines to protect personal information

Knowledge, training and experience:

  • Word processing to RSA III, NVQ Level 3 or relevant equivalent experience
  • Good understanding and knowledge of a full range of administrative procedures and organisational procedures
  • Provide a comprehensive, accurate secretarial/word processing service, including drafting standard letters, editing and formatting reports ensuring a high standard of presentation
  • Experience and knowledge in the use of MS Office Suite
  • Experience in the use of information systems
  • Respond to enquiries from service users to provide information in line with agreed protocols and procedures
  • Proven organisational and time management skills
  • Provide administrative support in the event of an outbreak/ emergency situation

Planning and organisational skills:

  • Provide support to staff within the team/office
  • Organise and support the planning of meetings, events and conferences; including booking venues and taking formal minutes, arranging equipment, preparing papers/documentation, registering delegates and arranging refreshments
  • Setting up, managing and maintaining office systems, including paper and electronic files, ensuring that information is appropriately and securely stored, filed and retrievable
  • Organise and process hotel and travel arrangements on request
  • Collate and process data
  • Carry out other administrative tasks that fall within the competencies of the post holder in order to provide cover
  • Liaise and support the organisation and coordination of services, such as the maintenance and facilities
  • Prepare and distribute documents and papers as required
  • Support the coordination and dissemination of resources
  • Manage internal and external post, including sorting and arranging collection when necessary
Acorn by Synergie acts as an employment business for the supply of temporary workers.
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