Administrator - Nantwich, United Kingdom - NHS Cheshire and Merseyside Integrated Care Board

NHS Cheshire and Merseyside Integrated Care Board
NHS Cheshire and Merseyside Integrated Care Board
Verified Company
Nantwich, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

An opportunity has arisen for an enthusiastic, personable and self-motivated individual to join the All Age Continuing Care as an Administrator.

This post will primarily support the Transforming Care Programme across Cheshire East and Cheshire West places.

This is a national programme aimed at improving the lives of children, young people and adults with a learning disability and/or autism who display behaviours that challenge, including those with a mental health condition.


  • Processing referrals.
  • Monitoring the generic mailbox and responding to queries.
  • Arranging appointments for patients, families / carers, and key health and social care professionals to attend.
  • Accurately inputting information onto the patient administration system.
  • Compiling data input submissions for NHS England.
  • Arrange and prepare meetings.
  • Taking notes.
You will play a key role in supporting the award-winning All Age Continuing Care service across Cheshire.

We continuously strive for improvement, innovation and have a track record in the development and use of technology to ensure better experience and outcomes for patient and carers.

You can find a detailed job description and person specification in the documents section

  • Acting as a first point of contact for the department, dealing with routine enquiries in a pleasant and helpful manner, communicating relevant information and referring to other team members as appropriate;
  • Providing a sensitive and efficient administrative support for the department and maintaining confidentiality of information relating to service users;
  • To book appointments following service standards. This will require having direct contact with distressed and anxious patients and their relatives, treating them with tact and dignity at all times;
  • Accurate and timely inputting onto department database, maintaining data storage and archiving of data as required and in accordance with procedures;
  • To arrange and prepare for Multi-Disciplinary Meetings, including the gathering and collation of relevant documentation;
  • Ensuring that all incoming post is collected and distributed accordingly and ensure that all outgoing post is correctly addressed and ready for collection at the designated time;
  • To handle complaints in accordance with standard operational policy, deescalating and resolving where possible and escalating to the appropriate person as required;
  • The job description and person specification are an outline of the task, responsibilities and outcomes of the role. The post holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and organisation;
  • All staff are expected to adhere and complete the NHS Continuing Healthcare Competency Framework on an annual basis.
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