Operations Manager - London, United Kingdom - Broster Buchanan Ltd

Broster Buchanan Ltd
Broster Buchanan Ltd
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Operations Manager - Meeting & Events
Location - London Hybrid 2/3 days
Salary DOE

Broster Buchanan are working with a well-established and award-winning International Travel & Event Management Company that are looking to recruit for an Operations Manager.

The main role of Operations Manager is to support the operational processes whilst ensuring a high degree of focus and team spirit.


  • Provides leadership on daytoday operations for the Events Team, taking action and supporting Senior Management to ensure the availability and development of talent needed to meet current and future business needs
  • Assists with setting OKRs for the Events Team which are aligned with the Global Business, and working with Team Leaders to agree individual OKRs for members of the team to ensure constant development, training and improvement
  • Drives operational excellence and highest levels of client service, fostering a clientcentric environment where client perspective and service is central to the activity and thinking of the team
  • Ensures adherence to operational standards and processes, SLAs (general and client specific)
  • Works with Head of Events to ensure proper staffing levels in order to service client deliverables
  • Implements necessary training and staff development based on client service standards working with the client and lead stakeholders to optimise training opportunities
  • Supporting Team Leader with delivering innovative ideas, solutions and opportunities to achieve business objectives and optimisation of client events
  • Creates a culture of passion around delivering the ultimate customer experience through engagement and empowerment in work with colleagues and team
  • Communicates with the team at all levels to ensure knowledge of process and gaps in performance
  • Maintains communication with Senior Leadership Team to ensure they are aware of any customer successes or problems, changes, gaps in performance and providing solutions for improvement to address any issues
  • Collaborates with Team Leaders and Head of Events to share best practices/standard procedures, opportunities for improvement and work together better to best serve Event clients.
  • Develops and responsible for the ongoing maintenance of Meeting & Events Standard Operational Processes and Procedures, ensuring global alignment and consistencies
Experience required

  • Management experience in a team leader or operations role
  • Corporate event agency experience
  • Experience working on Cvent
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