Accounts Application Specialist - Durham, United Kingdom - City IT

City IT
City IT
Verified Company
Durham, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About CEF:

At CEF we have a bold ambition for growth.

We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.


Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution.

We recognise that technology and data are at the forefront of enabling our business to better serve our customers today and in the future.


We have a fast-growing technology team delivering a portfolio of transformative work, expanding our digital options, and upgrading and future-proofing our systems to place us at the forefront of the marketplace.


We believe that teams who design, own and run our technology solutions are more connected to the value they create.

We are always looking to improve, collaborate and innovate and this is where you come in


About the Role:


You will be part of the team that supports the CEF Finance Systems and Users in a fast paced and demanding environment, providing excellent customer service to internal colleagues.


Duties and responsibilities:


  • Issue Resolution: Ensure help desk calls are responded to promptly and effectively, troubleshoot and resolve userreported issues related to financial systems. Investigate root causes and implement corrective actions to prevent future occurrences whilst documenting the resolution.
  • Documentation: Create and maintain documentation, including user guides, standard operating procedures (SOPs).
  • Testing and Validation: Assist in testing new system functionalities, enhancements, or updates to ensure proper functionality and accuracy before deployment.

Essential Experience:


  • An understanding or interest of Accounting and IT
  • Usage of Microsoft programs
  • Excellent analytical and problemsolving skills, ensuring attention to detail and root cause problem solving
  • Highly organised and able to manage own time effectively to meet deadlines
  • Shows drive, energy and determination to achieve results
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