Customer Care Specialist - Exeter, United Kingdom - Cuckoo

Cuckoo

Verified Company

Exeter, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us:

At Cuckoo, we put our customers at the heart of everything we do, as we try to make their lives easier and their broadband faster.

Because the truth is, we want them to actually feel good about their broadband. That's why we call it feel-good broadband.

Backed by Fern Trading (the clever clogs behind Octopus Energy) we are fearlessly ambitious and scaling at pace.

We've already topped MoneySavingExpert's poll for the best customer service (twice) and are well on the way to achieving our overall aim: to become the UK's most recommended way to connect.

So if you're as customer obsessed as we are, and want to help change the face of the UK's broadband industry, we'd love to hear from you.

More about this role:

Each day you'll be:

Owning the customer's experience, including installation management, Customer Care and phone number porting requests.
Proactive management of customers' experience prior and following their installation, ensuring that they have regular contact with JFL and have realistic expectations any issues the customer may have such as Loss of service and or installation timescales.
Identifying potential advocate customers that can be approached for case studies and customer feedback quotes
Liaising with other teams within the business to ensure an efficient customer journey whether Pre or post install.
Has a customercentric approach in all interactions
Enjoys working with people
Is comfortable multitasking and adjusting priorities
Has strong attention to detail in communication
Has excellent written and verbal communication skills

It would be great if you also: