Complaints Resolution Handler - Finnieston, United Kingdom - Anderson Knight

Anderson Knight

Verified Company

Finnieston, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Complaints Resolution Handler
Anderson Knight working with a leading organisation within the financial services industry. They are currently looking to recruit a Complaints Resolution Handler, reporting to the Complaints Team Leader. The main responsibilities include coming to a resolution in compliance with company process' and procedures.

Shifts are allocated to cover service during working hours on a rotational basis, flexibility is required, hybrid working is available upon completion of training (5-6 weeks).

Hours - Mon-Fri 08:00-20:00

Weekends - 09:00-18:00

Shifts are allocated to cover service during working hours on a rotational basis, flexibility is required, hybrid working is available upon completion of training (5-6 weeks).

Salary - £23-25k

Key Responsibilities:

Efficiently log, manage, and resolve complaints raised by customers.
Take ownership of assigned complaints caseload, managing them through to resolution.
Adhere strictly to internal procedures and processes.
Maintain high standards of professionalism and customer service.
Collaborate closely with internal departments to facilitate resolution.
Provide regular updates to customers on complaint progress.
Proactively identify trends and contribute to prevention strategies.
Liaise directly with FOS in reaction to any complaints escalated to them.

Requirements:

Previous complaint handling experience, ideally within a financial services organisation.
Experience handling customer enquiries.
Awareness of the FCA handbook, particularly SYSC, CONC and DISP.
Strong written and spoken English.
Attention to detail.
Ability to build strong rapport.

Benefits: