Customer Service Advisor - Milton Keynes, United Kingdom - Parkside Office Professional

Parkside Office Professional

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Currently looking for customerservice advisors based in Milton Keynes on a full time, 12 month FTC, paying £12.00 per hour / £21,840 per year.
Office based only.

They work in shifts on a full-time basis - 08:00-16:00, 09:00-17:00, 10:00-18:00, 12:00-20:00

Principal Accountabilities

Responsible for answering incoming calls from customers; providing product information, account opening services as well as account servicing and supporting our customers
Builds rapport with our customers to resolve service issues and customer questions
Takes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed procedures
Documents all service efforts for each assigned customer in accordance with established procedures and compliance policies
Recognises that quality is measured through call recordings and case auditing
Meets established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customers
Communicates professionally and regularly with customers, leadership and peers on status of accounts and escalations in accordance with established standards
Completes ongoing compliance and remedial training as scheduled
Has an understanding of Operational Risks
Proactively identifies any new issues or risks
Participates in projects to drive operational excellence

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.