Senior HR Application Specialist - Ruddington, United Kingdom - MHR

MHR

Verified Company

Ruddington, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are on a mission to improve the world of work, technology and people, building products and services to help solve our customers' people-related challenges now and in the future.

We design software to make processes easier, create apps to foster engagement, support organisations to get better insights from their data and much more for over 1200 organisations across the UK and Ireland.

Our?4-core?values Sustainability, Trust,?Collaboration?and Innovation have been the?drive to MHR's success. This starts internally within our business by putting our colleagues and customers at the?forefront?of everything we do.

Be part of our mission, join MHR and help shape the world of work.

Curious about a position with MHR? You've come to the right place. MHR has been changing the industry for years, and now you can too.

Role Responsibilities:

Ensure that issues raised are progressed in a timely manner in accordance with Quality Procedures and contracted obligations.

Escalating issues to the relevant members of staff within other departments whenever necessary.

Ensure the information logged within customer support call logging system is accurate and concise.

Communicate and agree call details, categories and resolution timescales with customers.

Ensure customer satisfaction by means of Quality Service and the occasional site visit.

Provide a first-class, quality level of service as described in the QMS.

Attend support meetings in order to investigate any difficulties being experienced and further improve our procedures.

Ensure that requests from customers for assistance are assessed and processed as either justifiably non-chargeable or chargeable.

Attend any relevant training as required.

Coaching to junior analysts

Manage escalated cases and ensure they are directed to the relevant business area

Lead by example

Create knowledge documentation and ensure accuracy of content

To liaise with other departments to support resolution of cases

Ensure that all customers are informed immediately of any issues which will affect the successful processing of data or security procedures.

To identify when CRNs are chargeable and any other support revenue opportunities

Provision of expense summaries. Participate where required in employee recruitment process. Attend customer panels and user group meetings as required.

Skills:

Customer Service
Data Management
Legislation
Adherence to Policy
Technical Skills

What you'll get in return:

With a great working environment and amazing colleagues, we'll support you professionally and personally through our learning and wellbeing programmes

In addition, we offer:

Competitive salaries
Option to buy additional holiday days
Voluntary benefits scheme, ranging from private medical insurance to dental schemes
Access to over 60 internal training courses, plus the ability to study for professional qualifications
Coaching and mentoring programmes
Discounted gym memberships
Access to a GP 24/7, via SmartHealth
Discounts and cash back on leisure, travel, technology, fashion and food
Employee recognition programme
Social events, including running clubs, 5aside football teams and more
Subsidised restaurants across all sites, with a choice of fresh meals from our chefs each day