- Prioritize, organize, and process all requests accurately and on time.
- Manage the Customer Service mailbox throughout the day, passing queries to relevant team members.
- Pass potential customer leads for new orders to Sales Specialists.
- Process sales orders within 24 hours to a high degree of accuracy.
- Inform customers of any issues or date changes proactively.
- Action complaints and credit returns within expected deadlines.
- Solve customer invoice disputes.
- Support Service enquiries with warranty replacements and provide technical calls with necessary information for quick resolution.
- Communicate significant complaints to the Customer Service Manager.
- Fluent French language skills (speaking and writing).
- Experience working in an office environment with excellent organization, communication, and IT skills.
- Able to work flexibly and accurately as part of a team.
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Customer Experience Specialist - Huntingdon, England, United Kingdom - The One Group

Description
Customer Experience Specialist
This is a great opportunity for a French speaking Customer Service professional looking for a new challenge within a dynamic and welcoming team.
About the Role
We are seeking a positive, self-motivated individual with a passion for providing the highest level of customer service. The successful candidate will be responsible for building and maintaining relationships with internal departments and external customers in France.
Key Responsibilities
Requirements
The ideal candidate will have:
What We Offer
We offer a competitive salary, 25 days holiday + BH, inclusive and enjoyable place of work, hybrid working hours, free parking onsite, social events, and free tea and coffee.
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Customer Experience Specialist
The One Group- Huntingdon
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Customer Experience Specialist
JR United Kingdom- Northampton, England, United Kingdom
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Customer Experience Specialist
JR United Kingdom- Cambridge, England, United Kingdom
-
Customer Experience Specialist
JR United Kingdom- Stevenage, England, United Kingdom
-
Customer Experience Specialist
JR United Kingdom- bedford, england, United Kingdom
-
Customer Experience Specialist
JR United Kingdom- Northampton
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Shift Engineer
WB Power Services Ltd- Huntingdon
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Shift Engineer
WB Power Services Ltd- Huntingdon
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Shift Engineer
WB Power Services Ltd- Huntingdon
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Year 4 Teacher | Diverse School in Huntingdon, Cambridgeshire | April 2024
Full time Wayman Group- Huntingdon
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Year 1 Teacher | Exceptional School in Huntingdon | April 2024 Start
Full time Wayman Group- Huntingdon
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Year 4 Teacher
Wayman Group- Godmanchester
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Customer Experience Specialist
JR United Kingdom- Cambridge
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Customer Experience Specialist
JR United Kingdom- Stevenage
-
Customer Experience Specialist
JR United Kingdom- Bedford
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Advanced Nurse Practitioner
Cambridgeshire and Peterborough NHS Foundation Trust (CPFT)- Huntingdon, England, United Kingdom
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Junior Radio Engineer
Ernest Gordon Recruitment- Huntingdon
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Senior Quantity Surveyor
Hays Building- Huntingdon, England, United Kingdom
-
Advanced Nutrition Support Dietitian Joint HEF/Nutrition Support Lead
Cambridgeshire and Peterborough NHS Foundation Trust (CPFT)- Huntingdon, England, United Kingdom
-
General Medicine
permanent Mylocum Group- Huntingdon