Bookings Coordinator - Maltby, United Kingdom - Rivus Group

Rivus Group

Verified Company

Maltby, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are on the look out for a
Bookings Coordinator to join our ever growing, award winning, fleet management team.

This role will be to manage and lead a team of technicians so as to provide an efficient, quality and cost-effective service and ensuring that relevant KPI's and financial performance and control measures are achieved in line with agreed budgetary and performance levels.

Role & Responsibilities

Plan work to ensure engineers are productive to reduce downtime and control fuel usage.
Record all jobs on the engineer's planner and internal systems
Ensure job cards are produced for invoicing
Chase and confirm vehicle service bookings in line with the schedule and SLAs
Provide high level updates to customers
Deal with any escalations
Ensure all KPI's are delivered including ETA, parts spend, reattendance for jobs, Service logs
Ensure our performance targets are met at all times and exclusions are submitted monthly
Ensure timesheets are completed and submitted for all engineers
Ensure all daily checks to vans and equipment are carried out
Manage the holiday planner in line with seasonal requirements
Will be required to take escalation calls outside of normal working hours in the Service Manager's absence
Complete return to works for all engineers and offices team members is Service Manager's absence.
Support with health and safety, for example; site audits, near miss reporting, distribution of toolbox talks and general housekeeping

Skills & Experience

Professional and excellent communicator
Workshop/refrigeration experience is desired but not essential
Administration experience including all Microsoft suites
Ability to manage multiple priorities and be proactive, adapting to short notice requirements
Strong organisational skills
Experienced in team management for daily and route planning
Good knowledge of transport industry
Driving Licence