Student Services Officer - Beckenham, United Kingdom - Kings London

Kings London

Verified Company

Beckenham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Student Services Officer

Location:
Kings London (Beckenham)

Reports to:
Student Services Manager

Work hours:
Full time

Salary Range:
£20.000/ depending on experience)

Contract type:
Permanent (3-month probation)

Role description
The Student Services Team works in the busy front-of-house and provides the hub of student services provision and a welcome for all visitors and callers

Student services include:

processing bookings and offers for direct students and walk-ins, providing information on all aspects of student life, from courses and accommodation options and prices, activities & tourism, to visa information, dealing with enquiries and complaints, booking arrival and departure transfers.

Kings Education is committed to safeguarding and promoting the welfare of children and young people and expects staff and volunteers to share this commitment.

Job Summary

The Student Services Officer (SSO) is a key member of the Student Services team and supports all students, already here and due to arrive, and our agents.

The SSO works closely with the EFL, Academic, Welfare and Accommodation Departments.

Front of House duties

Welcome visitors and assist in the arrangements for their visit if necessary
Help students with general enquiries
Provide advice and information regarding courses, services and admissions to a range of customers, including partners overseas and applicants
Process (through CRM system) local 'walkin' enquiries
Greet and register new students
Collect and distribute daily post; frank and post letters and parcels
Keep the front desk area tidy and in good order
General office duties and filing
Order stationery and office supplies
Assist with agent visits
Answer queries on student activities such as lectures, social nights and clubs

New student processes and data input

Prepare for Monday student inductions
Book arrival and departure taxi/coach transfers for students and contact host families, student houses & residences staff
Welcome all new students and take passport, visa, BRP, medical, emergency contact and personal data
Record student data on the CLASS and ISAMS databases and run reports regularly to ensure information is complete, accurate and up to date
Create medical report for Activity Leaders by lunch on Monday
Take new student photos to create student ID cards
Process police registration for new students as necessary
Prepare the weekend emergency pack for staff who have the weekend emergency phone and take shifts as allocated

Extra responsibilities

Provide cover for the UK domestic enrolment process working closely with the Principal and the Development Director
Provide IT support when the IT Manager is unavailable
Kings First Aider, Fire Warden, Emergency phone holder (optional and by mutual agreement; emergency phone holder would be paid an additional rate)

Person specification

Kings is an Equal Opportunities employer and we adhere to the principles of equal opportunity in all aspects of our recruitment process.

Energy and empathy are essential, along with a good work ethic and proven reliability.

You will be personable and approachable, with an authoritative yet friendly manner; proactive and a multi-tasker, with a good attitude towards team work.

You will need to think on your feet to solve problems quickly.

You will have a sensitive and diplomatic approach and set an example for colleagues to deliver a standard of service and presentation which meets the needs and expectations of Kings Students.

Essential Skills/Experience

Minimum two years of office administrative experience or similar
Experience of working with international students and/or young adults in a supervisory role
Outstanding communication skills, both verbal and written, with sound commercial sense
Efficient organisational & admin skills with excellent attention to detail
Strong IT skills including competence with Microsoft Office (especially Excel and Outlook) and databases
Ability to learn and adapt quickly and cope in challenging situations
GCSE Maths & English Grade C or above

Desirable Skills/Experience

Experience working within an English language school
Additional language(s)

Successful appointment will be dependent upon:

Enhanced DBS check (including photo ID check)
Confirmation of right to work in the UK
Two satisfactory references (comments on suitability to work with under 18s will be sought)

Salary:
£20,000.00-£23,000.00 per year

Benefits: