Housing Repairs Coordinator - Islington, United Kingdom - Regen Solutions (U.K)

Regen Solutions (U.K)
Regen Solutions (U.K)
Verified Company
Islington, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Housing Repairs Coordinator

North London

Local Authority

Temp - Perm

Full time, Monday - Friday

£18p/h - £21p/h Umbrella rate

Key responsibilities:


  • To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments
  • Excellent communication skills to liaise with other departments, agencies, contractors as appropriate.
  • To work with our Materials team to ensure all material required for each job/task is available and recorded, with all parties notified of any unexpected delays, to include letters to tenants where jobs/task may need to be rescheduled and updating inhouse systems accordingly.
  • Reallocating scheduled jobs to operative contractors readily available to ensure all resources are effectively utilised.
  • To work closely with repairs supervisors, as a part of the Housing Services team to plan and coordinate the working day of Operatives to ensure all works are appointed to the satisfaction of the customer, while maximising efficiency and completing each task within the specified time allocations.
  • Experience of accurately processing service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to the Council's performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act.
  • To work proactively with team members to improve customer service delivery and to conduct outbound calls as required.
  • To deal with customer complaints in accordance with the Complaints procedure and to escalate cases to Team Leaders as appropriate.
  • To undertake training, supervision, seminars, meetings and other events designed to improve communication and assist with the effective development of the post holder and service area.
  • To contribute towards the overall service objectives and targets of the Housing Repairs Services Team.
  • To achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the line manager.
  • To comply with the Council's core values of public service, quality, equality and empowerment and to demonstrate this commitment in the way all duties are carried out.
  • Ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation.
  • Carry out duties and responsibilities in accordance with the Council's Health and Safety Policy and relevant Health and Safety legislation.

Requirements:


  • Experience in a fast paced environment
  • At least 2 years of repairs and social housing experience

Housing Repairs Coordinator

North London

Local Authority

Temp - Perm

Full time, Monday - Friday

£18p/h - £21p/h Umbrella rate

Job Types:
Full-time, Temp to perm


Salary:
£18.00-£20.00 per hour


Benefits:


  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Experience:


  • Repairs: 2 years (required)

Work Location:
In person


Reference ID:

HRC
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