Customer Service Advisor - Plymouth, United Kingdom - J M Young & K L Hogan, NFU Mutual Plymouth

Description

Role:
Customer Service Advisor

Location; Estover, Plymouth

Starting Salary:
£18,500
The role

This role is a first step into an insurance career with long term progression and development opportunities.

As a Customer Service Advisor you'll be the backbone of the team in our Plymouth branch based in Estover, delivering the best possible customer service to new and existing customers.

This is a varied role where you will have the opportunity to develop your knowledge and skills within your daily tasks of reviewing & amending policies, managing correspondence, process renewals and building long-lasting customer relationships.

As part of your ongoing development you will also have the opportunity to be involved in renewals, correspondence and even marketing.

Our team believe in putting our customers at the heart of everything we do and as Customer Service Advisor you will bring your personality and professionalism to establish long term, effective relationships with new and existing customers.

This role falls under the Insurance Distribution Directive.

This means there is a requirement for Continuous Professional Development in the role, full training and support in this role will be given in-line with the FCA standards and regulations in addition to ongoing screening checks once in post.

About you

We are looking for someone with a patient and reassuring personality that will always go at the customers' pace, making them feel comfortable in discussing policy renewal, answering general queries, or looking at new insurance opportunities.

You will be enthusiastic, willing to learn and open to new ideas, and will have approachable style to building relationships with customers and colleagues alike.

It is also essential that you have the following:

• Excellent written and verbal communication skills
• A minimum of 5 GCSEs A-C, or equivalent, including Maths and English.

About NFU Mutual
We are a leading provider of General Insurance and Financial Services. From our strong farming roots we have been in business for over 110 years, growing to a UK-wide organisation. We're proud to remain completely customer focused, down-to-earth and committed to the rural communities we've grown from.

Our ethos is of trust, respect and personal service and lies at the heart of all we do, giving us an excellent reputation and exceptional member loyalty.

In return we offer:

• Competitive salary
• 25 days holiday
• Personal Accident and illness policy (T&C's apply)
• Free Parking
• 35 hours per week (unpaid hour for lunch)
• Standard Pension scheme
• Monday to Friday 9am 5pm (no weekends)
• Please note that you'll be employed by an Agent of NFU Mutual and not by NFU Mutual directly_

We are looking forward to the future and growing our team of talented people, if you are interested in this role and joining our organisation,
please send a covering letter along with a copy of your CV to us via the link below.

Salary:
From £18,500.00 per year


Benefits:

• Company pension
• Free parking
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Plymouth, PL6 7TL: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

Application deadline: 26/05/2023