Patient Administration Officer - Brentford, United Kingdom - Healthshare Group

Healthshare Group

Verified Company

Brentford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Duties and Responsibilities To be the first point of contact for patients when booking into the department To support the clinicians working within the services, eg: cancellation of clinics; to book interpreters; check and update clinical diaries To deal with complaints To deal effectively with patient enquiries, queries and appointment requests To register patients using organisational systems (Soliton) Oversee the processing of diagnostics within the service To deal effectively and sensitively with all issues relating to patients in an appropriate, factual and confidential manner.

To maintain a healthy and safe working environment for self and colleagues To Inform a Line Manager of any factors affecting delivery of service as soon as they arise Undertake Endoscopy reception duties and front of house reception duties when required Prepare, compile and sort documentations for data entry/scanning etc To adhere to contract policies and procedures with regards to booking of patients correctly and into the appropriate clinics To be proactive in terms of ensuring that all clinics are filled to capacity To comply with data integrity and security policies To actively communicate with your team members to assist service delivery Key Competencies Previous use of Patient administration systems Excellent Telephone and face to face communication skills Attention to detail Planning and organisation Confidentiality Ability to work under pressure Excellent communication skills Customer service orientation Initiative Reliability Flexibility Organisational To decide priorities for own working area, balancing other patient related and professional demands, and ensure that these remain in accordance with those of the section as a whole.

To be responsible for organising and planning own caseload to meet service and patient priorities. Readjust plans as situation change/arise.

To represent the organisation in a key stakeholder location To be aware of Health and Safety aspects of your work area, including your prompt recording and reporting of accidents to senior staff, and ensuring equipment use is safe.

To comply with the Healthshare organisational and departmental policies and to be involved in their reviewing and updating as appropriate.

To undertake any other duties that might be considered appropriate by the team