Head Receptionist - Bridgwater, United Kingdom - MyDentist

MyDentist

Verified Company

Bridgwater, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Due to growth within the company, we are looking for Head receptionist that will be responsible for leading a team of receptionists who ensure that our patients always receive the best quality patient experience.

Optimising utilisation of surgery time and supporting the efficient and effective running of the Practice.

Key accountabilities

Patients

Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
Accurately update and protect patient information including on the patient electronic database
Book next appointments before the patient leaves and action reminders including courtesy calls
Respond to and diffuse issues and any patient complaints

People

Build and nurture great working relationships with the Clinical team
Recruit, retain and develop the team of Receptionists and be actively involved in the smooth running of the practice by working well with your practice team
Share your knowledge and experience with team members and undertake any suitable training to enhance your job role
Deputise for the Practice Manager

Performance

Take ownership of the daily and weekly tasks to be completed by the reception team
Support the promotion of patient choice through asking patients to complete Smile Checkers, provide information about products, services, promotions, available finance options and oral health products
Conduct regular system review checks to identify and action issues around debt, open courses, DNAs

Process

Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries
Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic

Always adhere to mydentist policies and procedures

Person Specification

Caring and compassionate
Excellent interpersonal skills including a professional and welcoming telephone manner
Excellent organisational skills in order to manage multiple tasks and process timelines
Demonstrates flexibility
Demonstrates the ability to supervise/manage a team
Able to build strong relationships with the Practice team
Excellent verbal and written communication skills
Willingness to learn about all products and services offered
Ability to use IT and operate a computer based systems, experience of using R4 desired