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Customer Service Advisor - South London, United Kingdom - Fawkes & Reece

Fawkes & Reece

Verified Company

South London, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
South London

Salary:
£11.54 per Hour

Contract:
Permanent

Type:
Part Time

Reference:
CSA - KT1_

Posted:
January 24, 2023

Consultant:
Abbie White

Fawkes and Reece are currently recruiting for a Customer Service Advisor based in Kingston Upton Thames to join an established social housing contractor.

Overview:

This role will be working within a call centre environment; managing future schedule of appointments and dealing with inbound calls from residents in relation to repairs and maintenance being carried out on their properties.

Duties:

Providing both clients and customers with high levels of customer service.
Taking calls from residents in relations to repairs, complaints and general enquires.
Booking and scheduling appointments.
Updating and maintaining company documents,reports and spreadsheets etc.
Liaising with supervisors, operatives and subcontractors.
Using the relevant systems to raise new repairs, book in/rearrange appointments.
Any other duties required.

Other information: