Export Customer Service Co-ordinator - Liverpool, United Kingdom - CMA CGM (UK) Shipping Limited

CMA CGM (UK) Shipping Limited
CMA CGM (UK) Shipping Limited
Verified Company
Liverpool, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

We have an exciting opportunity available for an
Export Customer Service Co-ordinatortojoin our
Liverpool office
.You will join us on a
full-time basis.In return, you will receive a
competitive salary and benefits.


Containerships, a subsidiary of the CMA CGM Group, is a leader in multimodal logistics and door-to-door intra-Europe transport.

Containerships' door-to-door solutions connect Northwest Europe, the Baltic countries and Russia with the Iberian Peninsula, theCanary Islands and Morocco via short sea routes, rail, road and inland waterways, thus combining various modes of transport with innovative logistics services for a secure and cost-effective customer experience.

Containerships is also a European leader insustainable transport thanks to its fleet of LNG powered vessels and trucks.


TheExport Customer Service Co-ordinatorRole


The job holder will work closely with the Export Customer Service Team leader, to support and implement improvements in relation to the quality and productivity of operations and customer service.

This will need to be achieved through the development ofthe customer service team, and ongoing review of core KPIs, processes and procedures.


To support and be involved in key goals and objectives to meet Containerships mission and vision and manage departmental projects.


Is responsible for handling the day to day operations and will be driven to provide quality customer service skills to meet customer requirements.

Important to keep customers informed of all information that's relevant to the shipment and aim to providecustomers with an exceptional service.


Your responsibilities as our Export Customer Service Co-ordinator will include:

  • Ensuring customer satisfaction levels are maintained/enhanced to ensure that business growth and cross-selling opportunities are created
  • Delivering customer specific KPI targets to keep high levels of customer satisfaction
  • Maintaining a thorough knowledge of internal/external systems (including logistic platforms) and services, as well as legislation & maritime regulations
  • Ensuring proactive interdepartmental communication takes place to ensure quality service is provided to key customers
  • Developing a good rapport with trade, overseas agencies, suppliers and customers
  • Attending offsite meetings with customers for service review, and new customer integration
  • Supporting the review of processes and procedures and implementation of improvement strategies
  • Manifesting within a timely manner and working with overseas agencies to ensure the accuracy of bookings
  • Ensuring Pre-Bookings are completed where possible to support transport with planning in advance

To become ourExport Customer Service Co-ordinator, you'll need:

  • Educated to GCSE level or equivalent
  • Minimum grade C or equivalent in English and Mathematics is essential


  • Courses in shipping

  • NVQ or equivalent is preferred
  • A background in shipping, customer service, logistics
  • The ability to create, build and sustain team morale and build enthusiasm
  • To be able to take responsibility for ensuring that local Health and Safety policies and procedures are followed in order to ensure own safety
  • Data input skills: high rate of KDPH and accuracy required
  • Conversant with MacAndrews systems.
  • Good knowledge of Shipping process, procedures, rules & regulations

In return, we will offer ourExport Customer Service Co-ordinator:

  • 25 days annual leave (plus public holidays) increasing with length of service plus an additional day over the Christmas period and the opportunity to buy/sell annual leave
  • Discretionary annual bonus
  • Generous pension scheme of up to 26% of the total contribution


  • Life assurance x

  • Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
  • Health plan including an Employee Assistance Programme
  • Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
  • Cycle to work scheme/ Season ticket loans
  • Enhanced policies including Maternity & Paternity
  • Employee recognition awards
  • Considerable scope for personal and professional growth through the CMA CGM Academy
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