Welfare Services Navigator - London, United Kingdom - ROYAL AIR FORCE BENEVOLENT FUND

Description

Do you want to make a difference?
The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to the 40,000 plus people who benefit from our services. Working at the Fund is more than sitting at your desk. In this role you will have the opportunity to be part of our RAF Family.

Alongside helping our beneficiaries we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, the Chelsea Flower Show, and the Bomber Command Memorial Service.

Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

Do you want to play a part in what we do?
People are at the heart of what we do


Together we:

• Help reduce social isolation and loneliness among veterans.
• We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.
• We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.
• We provide grants to help with the cost of living. But this is just a few of the ways we help.

Working at the Fund means you can play your part in changing the lives of people who serve or have served in the RAF and supporting them through some of life's challenges.

It doesn't matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join The RAF Family and play your part in making a difference.

A detailed job profile is available on the Fund's website, For an informal discussion about the role please contact Sasha Bossuot, Welfare Services Manager.

To apply, please send your CV together with a covering letter detailing why you believe you are suitable for this role and providing examples of how you meet the person specification.

To find out more visit our website.


MAIN SUMMARY OF ROLE:

KEY ACCOUNTABILITIES/RESPONSIBILITIES:

• Confident in communicating with callers with complex needs and in difficult circumstances. This includes speaking with vulnerable, as well as challenging callers.
• Referring callers to internal services for support direct from the RAF Benevolent Fund and partner agencies for Casework assistance.
• Signpost enquiries to other organisations if the call is not in scope for RAF Benevolent Fund assistance. This will include providing advice and guidance on sources of support and how to access these services.
• Follow on enquires to ensure the advice given has been actioned and providing additional support to beneficiaries when required.
• Be confident in creating Contact records on CARE (our database), accurately inputting information provided by and on behalf of beneficiaries. Ensuring all details are up to date and accurate.
• Identify suitable caseworkers to carry out welfare assessments, and make the necessary referrals via Mosaic (a shared military charity database) for casework visits to take place.
• Maintain a good knowledge of the welfare support and information provided by the Fund and keep this up to date.
• Carry out any other duties within the scope of the job as requested by the Welfare Navigator Team Leader or the Welfare Services Manager.

DEVELOPMENTAL OBJECTIVES:

• Progressive professional development through identified training opportunities and programmes.
• Gain knowledge of the Fund's wideranging support and alternative sources of assistance and keep current with new developments.

COMPETENCIES REQUIRED FOR THE ROLE
Essential

• Following instruction and Procedures
• Coping with pressures and setbacks
• Planning and Organising
• Writing and Reporting
• Working With People
• Adhering to Principles and Values

Desirable

• Adapting and Responding to Change
• Achieving Personal Work Goals and Objectives
• Relating and networking
• Deciding and Initiating Action

QUALIFICATION(S), KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THE ROLE


Academic or Professional Qualifications (or equivalent):
Essential

• A minimum of three GCSEs grades A
• C, or equivalent, including English Language.

Desirable

• ECDL qualification

Knowledge/ Experience:

Essential

• Knowledge of statutory and charitable support available across the sector
• Experience in use of databases, i.e. retrieval, interpretation and actioning of data/correspondence
• Previous experience of taking helpline calls, dealing with difficult or vulnerable clients
• Previous administrative experience, including data entry, with high attention to detail
• Excellent IT knowledge, including Outlook, Word, Excel and electronic filing systems

Desirable

• Experience of advising on statutory and charitable support
• Previous experience of working within a grant giving organisation. A good understanding of the charitable sector and to where people can be signposted