Station Support Customer Service - London, United Kingdom - LNER

LNER

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Here at LNER people are at the very heart of our organisation.

From our drivers to our marketeers to our train managers, every person plays a role in creating exceptional memorable experiences for our customers.

Our priority of course is getting people from A to B on time & as safely as possible, however we're also on a mission to transform rail travel on our iconic East Coast route by taking advantage of new technologies (just like our brand new Azumas).

We are always interested in meeting new and existing talent, so if you'd like to join us on our journey now is the time to get in touch.

What do our Station Support (Customer Service) do we hear you ask ?

By joining LNER as a Station Support (Customer Service) you will be the first or last point of contact on a customer's journey, providing a warm and welcoming hello, or wishing them well as they leave the station.

Being a Station Support (Customer Service) means being on hand to help solve our customers' queries or problems by providing them with the information they need as quickly and effectively as possible.

Whether it is a query about platform locations, delayed trains or missed connections, you'll be there to provide them with the answers they need.

Our Station Support (Customer Service) also help customers on and off trains; assisting people in wheelchairs and helping holiday makers with their suitcases, all whilst providing a memorable experience.

Along with the station team you'll help to ensure a safe, secure and clean environment by supporting with inspections, monitoring lost luggage and potentially car park inspections (dependent upon the station).

Being the face of our wonderful stations, what do we need you to have...?

To be a Station Support (Customer Service) you'll need plenty of
customer service experience you'll have a good track record of providing customers with a personalised and memorable service and have a genuine passion for helping customers.
You'll also have strong
interpersonal skills with the ability to communicate effectively through the toughest of situations and relishing the challenge of stepping up to the challenge of disruption.
Being an experienced
team
player is a must as you'll need to work closely with your local station team, but also with onboard colleagues and station teams across the route.
Ideally you'll be computer literate.
Finally, you'll need to be
flexible our Station Support (Customer Service) colleagues are on hand to assist our customers early in the morning, late on an evening and over weekends so you'll need to be able to fully commit to working shifts.

If you'd love to join us then it's time to brush up your CV and click 'apply', it's an amazing time to be part of the best train operator in the UK (slightly based but what can we say )

We look forward to reading your CV