Customer Relations Co-ordinator - Tonbridge, United Kingdom - TN Recruits

TN Recruits

Verified Company

Tonbridge, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Experienced in Customer Service?
Excellent communication skills?
Sound like you?

Our highly regarded client is currently seeking a positive and empathetic people person to join their collaborative team as a Customer Relations Co-Ordinator.

Within this role, you will be able to demonstrate your helpfulness and strong customer service skills and use them as you effectively manage enquiries and complaints, whilst also providing exceptional administrative support to the team.

Responsibilities include:

Responding to client requests for complaint updates and helping in the preparation of monthly client reports
Monitoring the complaints inbox, logging all new complaints and allocating to complaint handler
Supporting the team with background research and investigations into complaints
Reviewing the daily/weekly/monthly complaints report and chase updates
Complete monthly data cleanse
Dealing with simple, templated final responses
Undertaking any individual or team task or activity reasonably requested and in line with the company values

This is a superb role for someone who is motivated by teamwork and first class customer care

Location:
Tonbridge

Hours:
Monday - Friday 9am - 5pm

Salary:
£10PH