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Client Service Advisor - Walsall, United Kingdom - Tironem Staffing Limited

Tironem Staffing Limited

Verified Company

Walsall, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Responsibility

Our Client Services Team must be enthusiastic, knowledgeable, and focused on supporting our Clients with a wide range of queries.

They must know how to ask the right questions and always strive to deliver solutions and flexibility. Our team must have a passion for delighting Clients with excellent customer service as standard.

Other responsibilities will include;

Being the first contact point for a number of existing Clients with the aim of solving queries/questions within SLA
Building relationships with your clients to gain a full understanding of how they work and how to resolve challenges that may arise from order creation to completion
Being attentive to your accounts needs and ensuring you provide quick updates/responses to requests in full
Site visits to Clients when appropriate
Serve as a lead point for any Client queries
Resolve any issues in a timely manner and within company policy
Weekly contact your dedicated base
Support monthly/quarterly KPI driven reviews
Develop rapport with key accounts and internal/external stakeholders
Grow revenue through organic growth
Solid experience of using MS Excel/Word
Ability to work as part of a team and independently
Excellent listening skills
Strong verbal and written communication skills
A forwardthinking mentality always putting the Client/Customer first
General day to day CS admin (reviewing outstanding orders, held orders, weights/dims etc)

Working Hours
Working hours vary and our Client Services team currently operate between 08:30 - 18:00, Monday to Friday

Previous experience of working in a Client/Customer support function and want to spend your day helping people.

We also need you to be enthusiastic, friendly, a collaborator with a passion for doing the right thing as well as being able to work individually on tasks where required.

Essential Attributes

You must be self-motivated, able to work on your own initiative and determined to achieve high standard for our Clients.

A confident approach to challenging situations is essential.

Confident presenting to a senior audience if required.

Package Description