Administration Assistant - St Helens, United Kingdom - Mersey and West Lancashire Teaching Hospitals NHS Trust

Mersey and West Lancashire Teaching Hospitals NHS Trust

Verified Company

St Helens, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking an enthusiastic, hardworking and motivated administrative assistant with excellent communication, organisational, time management and attention to detail skills to join our existing Admin Team to support Treatment Rooms, District Nurses, Phlebotomy and Community Matrons within St Helens and Knowsley Hospital Trust.

The post will be based at St Helens Hospital with a need to be flexible to work at different locations if needed.

You will be working in a busy environment and closely with the remainder of the Admin Team.

Communication and customer care is key is this team.

The post will be varied and a great opportunity to gain new skills and enhance your knowledge and experience by working within varies settings.

A flexible approach to day to day tasks is essential, in order to meet the changing demands of the service.

Our philosophy is to keep the patient at the heart of everything we do.

We look for people who are willing to go the extra mile, not because they are asked to, but because they are committed to being part of a healthcare team that delivers an excellent caring service to our patients.

To provide a comprehensive administrative service to staff and patients.
To be confident, competent, and efficient working on a computer.
To complete all clinic related and documentation and data input.
Ensure cross cover working where appropriate. A 'Buddy' system is in place to cover colleague's workload when on annual leave etc
To be responsible for own workload on a daytoday basis
Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department
Provide an effective administrative service to support the team, including photocopying, data inputting and typing
Effective liaison with multidisciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries. To ensure communication is accurate, sensitive, complex, and confidential and accurate information is communicated as and when required
Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records
Ensure appropriate records are maintained as directed by Line Manager. In line with Trust Policies and Procedures
Contribute to the producing and sending of appointments and giving appropriate patient information/advice

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:

CARE that is evidence based, high quality and compassionate
SAFETY that is of the highest standards
COMMUNICATION that is open, inclusive and respectful
SYSTEMS that are efficient, patient centred and reliable
PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:

Trust rated Outstanding by CQC Inspection August 201
Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
Awarded National Preceptorship Accreditation for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.

KEY DUTIES

To be responsible and accountable for all aspects of own workload and to support other members of the team as they would likewise.
Effective use of appropriate IT systems
Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department
Provide an effective administrative service to support the team, including photocopying, data inputting and typing
Effective liaison with multidisciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries. To ensure communication is accurate, sensitive, complex and confidential and accurate information is communicated as and when required
Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records
En