IT Support Assistant - Cardiff, United Kingdom - Cansford Laboratories

Cansford Laboratories

Verified Company

Cardiff, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Cansford Laboratories is a state-of-the-art Hair and Oral Fluid Drug and Alcohol Testing organisation based in Cardiff. Our team pioneered hair testing 25 years ago and today offer a modern, fast and class-leading service. The Lab is UKAS Accredited to ISO/IEC 17025 and offers the UK's largest catalogue of accredited hair tests. The environment is quick paced and busy, with continuous investment in internal training and product development.

The Role:

Required Skills:

1+ years commercial support experience.
A good/technical degree.
Possess a logical understanding of the support process utilising the industry standard methods and techniques such as ITIL.
Team Player The ITSA must be able to work in a busy IT environment and function as part of a team as well as being able to use their own initiative to resolve tasks.
Strong attention to detail and a real believer in a right firsttime approach.

Desirable skills:

Exposure to different development languages.
Pharmaceutical sector experience.
Knowledge of IT infrastructure.
Knowledge of IT Security.

Personality attributes:

Passionate about software development.
Good communication skills.
Positive attitude and willingness to work collaboratively.
A pragmatic approach to problem solving with a focus on customer service.

Core responsibilities:

 Administration of key IT systems in conjunction with Cansford MSP (Managed Service Provider):

Microsoft Active Directory (Users, Groups, GPOs etc)
Microsoft Exchange environment o Microsoft Teams
Mobile Device Management Platform (iOS)
Bespoke Work Management Systems
Firewalls, web proxies and SPAM services
On and offsite backups

 Support for end-user desktops and other IT equipment.

 Helpdesk support for the end user:

Escalating queries to outsourced IT providers / management when required

Working Conditions:

In return we will offer an excellent rate of pay and 25 days annual leave plus Bank Holidays.

There will be a probationary period of up to 6 months.

You will be expected to make yourself available for work between the hours of 9am - 5pm for a 35-hour week.

The role will be split between Head Office (based in Pentwyn) and some WFH, predominantly more office based to deal with end-users.

Cansford is currently trialling an optional flex-day holiday every three weeks, where the normal working day is extended slightly to fit 15 days into 14 allowing a flexi-day to be taken once every three weeks.

This is a fantastic opportunity for the right person to be part of a dynamic team within a forward
- looking high striving Company.

Job Types:
Full-time, Permanent

Salary:
£20,000.00-£24,000.00 per year

Benefits: