Customer Service Coordinator - Wincanton, United Kingdom - Octopus Personnel
Description
We are on the lookout for a Customer Service Co-ordinator to join a well-established company in Wincanton, Somerset.You will be joining the team to provide a key communication link between customers and production.
What you will do:
- Costing recipe samples using the access database and excel, and communicating to account managers
- Creating quotes and sending to customers or accounts mangers
- Act as the primary contact point for customers for sales order placement and queries regarding production and delivery timing
- Input accurate sales orders into the system.
- Chase customers for orders where monthly budgets have not been achieved.
- Checking invoices against purchase orders daily.
- Act as the primary internal contact for handling queries relating to exports and imports.
- Ensure required supplier and customer / product data is current customer EORI numbers, product commodity codes, meursing codes etc.
- Forward planning for import and export work gather supplier data, documentation for transport, health certs etc.
- Ensure paperwork is supplied to relevant parties transport / customer / customs etc.
- Deal with queries from the Trader Support Service (shipments to NI).
- Coordinate and host vet visits (to ensure timely and accurate completion of Export Health Certificates). Request collection of health certificates from vets when required.
- Assist sales team and logistics when required with queries from customers concerning export arrangements.
- Booking transport using the transport schedule
Communication:
- This role is the key link in the communication of planned and actual customer orders, both internally and with customers.
- Regular communication with customers to chase expected orders.
- Communication with Sales Support Manager on customer issues.
We are looking for a motivated person with an excellent work ethic, good attention to detail and a team player.
Hours of work for this position are Monday to Friday 9.00am-5.00pm, 37.5 hours per week on a permanent basis.
Octopus Personnel is focused on equality and believes in the value of our diverse characteristics that make each one of us unique.
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