Band 3 - St Albans, United Kingdom - West Hertfordshire Teaching Hospitals NHS Trust

West Hertfordshire Teaching Hospitals NHS Trust

Verified Company

St Albans, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Band - Booking Clerk/Receptionist - 2 Week Wait Outpatients

Substantive position 37.5 hrs per week

Flexible approach with attention to detail

Highly pressurised position, working to deadlines.

Work well within a team as well as prioritise own workload.

Highly motivated with good communications skills

This is a fixed term contract for 12 months.

Booking 2 week wait appointments for patients within a particular timeframe.

Escalating capacity issues to Service Managers

Dealing with patients/colleagues/Gp Surgeries over the phone.

Working with Patient Centre/Infoflex & e-referrals

There has never been a more exciting time to join West Hertfordshire Hospitals NHS Trust Major redevelopment works are due for completion by 2025 or soon after.

These will be most dramatic at Watford General Hospital where up to 90% of buildings will be new.

We encourage and welcome people with disabilities if you need help please ask.

To provide a first-class reception service to patients attending Outpatient services at the Trust, contributing to the overall efficient and effective running of all designated clinics.

To work closely with nursing and medical staff to ensure that any issues in clinic are raised immediately to maintain the level of service to patients.

Manage the booking of designated follow up appointments, ensuring that these are booked efficiently and that any booking issues are raised immediately with medical staff to ensure patient care is not compromised.

Participate as an Outpatient Booking Administrator to ensure the smooth day to day operation of the Central Booking Office.

You will deal with enquiries from outpatient staff, referring practitioners, patients and other health service organisations, providing an essential support service in relation to Outpatient Services.

The Central Booking Office provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within the specified time limits.

Outpatients Booking Administrators will manage and operate a partial or full booking process receiving paper and electronic referrals for all Outpatient specialties, with each Booking Administrator having a lead responsibility for clinic management of a group of Consultants/Specialties.

Booking Administrators will be expected to provide cross cover in the absence of colleagues.