Sales Professional - Belfast, United Kingdom - Lunn's

Lunn's
Lunn's
Verified Company
Belfast, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Position Title:
Sales Professional


Location:
Lunn's, Queens Arcade, Belfast, BT1 5FE


Department:
Retail


Date:
Feb 2024


Version: 1


Status:
Permanent


Reports to:
Lunn's Multi-Brand Store Manager


Direct Reports:
None


Hours of Work:

Full Time: 5 days per week, hours, standard hours (typically 9am-5.15pm)

  • There may also be a requirement, on occasions to work additional hours as per business needs.

Role Specification

Role Purpose:


Sell luxury jewellery and watches across the Lunn's flagship store brands, including, Lunn's Portfolio of Fine Diamonds, Patek Philippe, David Yurman, Mikimoto, Cartier & IWC through exceptional customer service within a high-quality retail environment ensuring that set targets are achieved.


Role Scope:

Work within a small team of sales professionals in our Lunn's Flagship store.


Area of Responsibility:
Being a Brand Ambassador

Key Activities:

  • Immerse yourself in our Lunn's Flagship store environment, whilst being an ambassador for the brands ensuring each client gets exactly what they are looking for.
  • Keep up to date with new brand products, models, and training to ensure that you are an expert in Brand knowledge.
  • As a team member contribute positively to the team environment and Lunn's values and ethos.
  • Educate and build your clients trust in our own brands, harnessing a longterm relationship with you and Lunn's.
  • Actively use our CRM (Customer Relationship Management) to continuously elevate our client journey.

Area of Responsibility:
Client Experience

Key Activities:

  • Support your clients to create their special moments through your exceptional customer service.
  • Deal effectively and efficiently with all aspects of clients' enquiries from those that know exactly what they want to those that need a little help.

Area of Responsibility:
Working Within A Team

Key Activities:

  • Attend all training programmes as part of your role to continue to support your learning and growth, developing yourself both personally and professionally to be the best version of you.
  • Work as part of the Lunn's Flagship store team to build and maintain exceptional, knowledgeable teams.

Area of Responsibility:
Continual Improvement

Key Activities:

  • Preserve the product that is in store, ensuring that your showroom and displays are always pristine.
  • Review and suggest ways of continually improving the Lunn's Flagship Store.

Key Relationships

Primary

  • Lunn's Flagship Store Management Team
  • Lunn's Flagship Store Sales Team
  • Aftercare Team
  • Lunn's Multi Brand Manager

Secondary

  • Retail General Manager
  • Lunn's Store Teams

Person Specification

Essential

  • GCSE English and Maths C grade or above (or equivalent).
  • Minimum of 2 year of sales experience in a customer facing role.
  • Excellent communication skills.
  • Flexibility regarding hours of work.

Desirable

  • Retail experience of jewellery or watches

Skills, Behaviours & Attributes

  • Have a passion for people, great a building rapport and personable.
  • Be an enthusiastic, selfmotivated team player.
  • Ability to actively listen to ensure each clients need is met.
  • Ability to adapt your style to suit your client's needs.
  • Excellent attention to detail and enjoy problem solving.
  • Exceptional persuasive skills

CV's only will not be accepted.


Closing date for this role is Tuesday 23rd April 2024.
Lunn's is an equal opportunity employer.


Benefits:


  • Company pension

Supplemental pay types:

  • Bonus scheme

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Retail sales: 1 year (preferred)
  • Customer service: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
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