Senior Enterprise Customer Success Manager - Bristol - Immersive Dynamics Inc.

    Immersive Dynamics Inc.
    Immersive Dynamics Inc. Bristol

    3 days ago

    Description

    Overview


    A platform you can believe in: Immersive One is leading people-centric cyber resilience across the globe.

    Partner with Immersive's enterprise customers within this region to provide world-class onboarding and enablement experiences in their journey towards building cyber resilience, with readiness to tackle the cyber threats of tomorrow

    Immersive helps prove and improve your cyber resilience by simulating real-world threats, testing your skills, and measuring performance. We put your readiness to the ultimate test. From sharpening technical capabilities to making high-pressure decisions, our platform allows you to assess every angle, pinpoint areas for growth, and prove your ability to tackle evolving threats with unwavering confidence.

    Immersive was founded in 2017, from a cargo container in Bristol, UK; we've grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work on multiple occasions.

    Immersive's growth has been fuelled by our values that underpin everything we do. Here's how they relate to this role:

    Responsibilities

    • Partner with our customers to ensure effective onboarding - setting them up for success
    • Create and execute a communications plan to engage effectively throughout the customer journey
    • Partner with senior stakeholders to align strategy and build programs for customers, with objectives and measurable outcomes
    • Collaborate with our product and customer support teams to share new features
    • Elevate our brand within our customer base by mapping out upsell and cross-sell opportunities in partnership with sales to increase account penetration
    • Monitor CSAT and resolve concerns with the assistance of internal teams

    What we're looking for

    • Proven years experience in senior Customer Success, account management, or equivalent within a SaaS environment. Experience in Cybersecurity or Cyber Risk Management is strongly preferred
    • Exceptional planning, presentation, and written communication skills
    • Experience in implementing customer solutions and client management
    • Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organisational skills
    • Ability to maintain a high-valued outcome-based relationship with a diverse customer profile base
    • Based in central Germany, with good travel links. You must also be able to speak fluent German

    Our values

    • Driven - We push the boundaries of innovation, acting swiftly to achieve ambitious outcomes. Our drive embodies a culture of ambition, where challenges are stepping stones to excellence.
    • Inclusive - Our strength lies in diversity, fostering a culture where every individual contributes to our collective strength. We champion open dialogue and empathy, ensuring a collaborative, inclusive workplace.
    • Customer Centric - We seek to develop deep relationships with our customers to help them achieve their business outcomes. We exceed our customers and partners' expectations by crafting products, services and experiences that surprise, delight and ensure they feel valued and supported every day.
    • One Team - We are a talented global team working together to achieve our vision. Central to our ethos, resilience means adapting and thriving in adversity. It guides our innovation, ensuring we and our clients are prepared for the future.

    Benefits

    • Time off, flexible and remote working so you can work when is best for you, includes 30 days annual leave + 2 volunteering days and birthday day off
    • Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover
    • Career and learning development through the platform and our 'Learn Anything' fund
    • Share in the company's success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours
    • Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
    • We're a sociable, tight-knit team with monthly socials, and sports clubs
    • Remote role with bi-annual meetups at our EMEA HQ and in-region events

    Find out more about life at Immersive Labs by visiting the careers page. Note: links have been removed in this formatted version.

    Cyber threats wait for no one and neither should you. Apply now

    If you would like to read more about what you can expect from our recruitment process, you can visit our interview process page.


    #J-18808-Ljbffr

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