Facilities & Operations Assistant - Darlington, United Kingdom - North East Business & Innovation Centre

Description

The Facilities & Operations Assistant will be responsible for assisting the existing team with all aspects of the site facilities and operations ensuring effective efficient day to day operation.

Client experience is vital to our business and this role will also include maintaining existing client relationships, promoting our products to new clients, and ensuring we offer a consistently great service across our office/lab, co-working and meeting room spaces.

• Help deliver the objectives and outputs as detailed in the operational plan, emphasis on occupancy and financial targets agreed with Centre Manager
• Provide monthly, quarterly, and annual stats as required by the Centre Manager.
• Proactively assist in the marketing of all NEBIC sites and services (focus on Business & Innovation Central) in conjunction with the marketing team and external suppliers helping identify new opportunities to generate sales.
• Help plan and support internal and external events, including collating details for social media platforms.
• Work closely and effectively with all BIC departments to utilise backoffice services such as, HR, Finance, CRM system etc.
• To be one of the main points of contact within the site team for enquiries, clients, contractors, and the public. Based on reception the role will be client facing and involve administration across several systems along with practical service delivery including telecoms, ICT, mail, and meeting rooms
• Ensure BIC achieve high customer satisfaction levels, maintaining their exemplary reputation and quality standards.
• Helping to manage the building to the highest possible standards. Ensuring Health & Safety requirements are complied with, and maintenance plans followed, recorded, and delivered within agreed financial levels.
• Support the manager and team in planned and emergency maintenance works, assist in coordination of subcontractors and small internal works on site.
• Ensure all activity is carried out in conjunction with agreed processes and policies.
• General staff cover within the department, key holding, and call out responsibilities (which may include other sites)

• Experience in Facilities and Operations ideally with the ability to manage a variety of priority tasks and customer enquiries.
• Exceptional customer service and communication skills
• Competent user of ICT packages such as Microsoft Office
• Positive and proactive approach to tasks
• Strong team ethic, working well with others and showing respect an support for all colleagues.
• Good level of education including Level 2 or above GCSE Mathematics and English

• Bereavement leave
• Canteen
• Company pension
• Cycle to work scheme
• Free parking
• Onsite parking
• Private medical insurance
• Sick pay

• Maintenance: 1 year (preferred)

• Driving Licence (preferred)