Outreach Generalist Adviser - Solihull, United Kingdom - Citizens Advice Epsom and Ewell
1 week ago
Description
Job descriptionAbout Us
Citizens Advice Epsom & Ewell is a local charity that provides advice and information for anyone that lives works or studies in Epsom and Ewell.
About the Role
We are looking for a self-motivated individual who can work equally well as part of a team or on their own initiative to help us deliver an outreach project across Epsom and Ewell.
You will be delivering Information and Advice on a wide range of issues but primarily on Benefits, Debt and Housing across the community.
You will have a good knowledge and understanding of advice giving, although this does not have to be within a Citizens Advice setting.
You will have the ability to support clients in a sensitive but empowering way to help them solve their problems, build resilience and prevent future issues.
This is a great opportunity for someone looking to make a difference in people's lives, supporting some of the most vulnerable people in society - helping them find a way forward.
About You
Essential
- Proven ability to interview clients using sensitive listening and questioning skills to get to the root of issues and empower clients, whilst maintaining structure and control of meetings.
- Understanding of the issues affecting society and their implications for the client and service provision.
- Ability to research, analyse and interpret complex information, produce and present clear reports verbally and in writing.
- Excellent communication skills both verbally and in writing.
- Ability to work on your own initiative and monitor and maintain your own standards of work.
- Ability to use telephony and IT systems to deliver services.
- Basic knowledge of one or multiple enquiry areas (i.e. benefit, debt housing).
- A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics.
- A good understanding of equality, diversity and inclusion.
- Commitment to work within the aims, principles and policies of the Citizens Advice Service
Desirable
- Experience of working in an advice setting
- Experience of working with vulnerable people
- Knowledge of Citizens Advice enquiry areas
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