Customer Services Associate - Manchester, United Kingdom - Candover Green

Description

Customer Service Associate (fixed term contract)

Manchester

I working with one of the leading recycling & waste management providers in the UK, a part of one of the biggest paper manufactures in Europe.

The purpose of this role will be leading their customer experience from the front facilitating customer requests, support and general enquiries from order booking to invoicing.

The role provides an end-to-end experience for customers, and you will champion this experience through knowledge, dedication and passion. As part of the role, you will also deal directly with contractors and 3rd party service providers.

Some of your other responsibilities will include but not be limited to;

• Achieving daytoday operational targets as set by the Customer Services Manager and Team Leader, ensuring your daily workload is completed on time and accurately; Follow up on customer interactions; Organise workflows to meet customer timeframes; Address customer questions about new and existing services and coordinate the businesses response accordingly through collaboration with their stakeholders and its subcontractors; Work in close collaboration with National Account Managers to create a sense of team, ensuring customer queries and requests are responded to quickly within the agreed customer SLAs; Undertake any other duties as requested by your line manager in accordance with the scope and the responsibilities of the role.

In order to be considered for the role you will be/have;

• Proficient in all Microsoft packages; Excellent Verbal and written communication skills; Strong team player; Keen eye for detail and a willingness to learn about paper and waste material grades. This is an excellent opportunity to gain experience within the waste resource & recycling sector and work within a leading organisation.

Job Type:
Fixed term contract

Contract length: 18 months


Salary:
£21,000.00-£23,906.00 per year


Benefits:

• Company pension
• Onsite parking

Schedule:

• Flexitime
• Monday to Friday

Ability to commute/relocate:

• Manchester: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (required)

Experience:

- customer service: 1 year (required)


Work Location:
One location


Reference ID:
RB2670

Expected start date: 24/04/2023

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