Team Administrator - Blackpool, United Kingdom - Blackpool Teaching Hospitals NHS Foundation Trust
2 weeks ago
Description
To provide a professional administrative service to the MSK & Podiatry Teams based at Whitegate Health Centre, Whitegate Drive, Blackpool.
This requires the daily computer use of Patient Administration Systems and Microsoft Office programmes.
The work primarily involves administrative duties such as handling telephone appointment bookings and enquiries from patients, reception, and general clinical administration duties, including registration and processing of patient referrals into the Service.
Essential requirements are to ensure the confidentiality of any information obtained regarding patient care, maintain effective communications with all colleagues, patients and visitors and to work effectively as part of a team.
Process referrals, deal with patient enquiries, answer telephone calls, liaise with clinical team, provide administrative support as required.
The MSK & Podiatry Service is split across various sites in Wyre and Fylde - Fleetwood Hospital, Whitegate Health Centre, Blackpool Victoria Hospital and Lytham Primary Care Centre and others.
This post is based at our Whitegate location supporting the clinical physiotherapy and tier 2 teams and podiatry teams working there.
Process electronic and paper referrals; following clinical triage, appoint patients to clinics using the e-Referral and EMIS computer systems or refer patients onward to other healthcare services.
Answer telephone calls promptly dealing with enquiries, bookings and messages in a polite and friendly manner, being sensitive and respectful of diversity.
Professionally 'meet and greet' visitors to clinic reception, arrive/rebook into clinics and handle enquiries in an efficient and pleasant way.
Maintain accuracy of data quality in EMIS and eRS by cleansing and closing patient activity lists.
Submit and record investigation requests and monitor reports using Hospital systems, e.g. Cyberlab, ClinicalHub to assist clinical staff. Use EMIS 'Tasks' to keep clinical staff informed of progress of investigations.
Scan treatment related documents to the patient record in EMIS.
Assist in monitoring, ordering, receiving and safe storage of stationery and pharmacy items.
Use the team mailbox to send information and receive queries relating to patient care.
Participate in all aspects of general office duties.
Attend and participate constructively in team meetings and the staff appraisal programme, in order to update skills, knowledge and to contribute to service development.
Assist in collating a prompt response to Subject Access Requests.
Report promptly any issues/faults as they arise to relevant Department, e.g. IT, Estates, Help Desk etc.
Assist the Team Supervisor in the training of new team members.
Undertake all mandatory training as stipulated by the organisation.
Communicate clearly to the Team Supervisor any difficulties in carrying out these duties.
The above list of duties and responsibilities is not fully comprehensive and may vary across teams according to clinical requirements.
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