Customer Service Representative - Edinburgh, United Kingdom - TELESOFT LLC DBA CALERO

TELESOFT LLC DBA CALERO
TELESOFT LLC DBA CALERO
Verified Company
Edinburgh, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

JOB SUMMARY


Calero, the leading technology expense management solution for complex enterprises, is looking for a Customer Service Representative in their UK locations on a Fixed Term Contract.

Reporting to the Mobility Support Manager, you will support end-users to process their requests for mobile services directly with vendors across the world in a call-centre and support environment.

In addition, you will provide 1st, and where necessary, 2nd line support to our customer's end-users for support on the mobile device.


This position will be working our late shift 12.30pm-9pm or 2pm-10.30pm 5 out of 7 days a week.

ESSENTIAL JOB RESPONSIBILITES

  • Maintain and resolve incidents and tickets daily
  • Partner with the Service Operations Team on customer onboarding and escalations

EXPERIENCE

  • Mobile Device and Service Support experience desired
  • Experience with Zendesk preferred
  • Ability to utilize knowledge base to provide support to customers
  • Proficient in Microsoft 365 (Word, Excel and Outlook)

SKILLS

  • Attention to detail
  • Agility to fast paced environment
  • Ability to prioritize and manage multiple responsibilities
  • Demonstrates a sense of urgency and ability to meet deadlines

COMPETENCIES

  • Excellent verbal, written, and nonverbal communication skills
  • Lead by example by maintaining strong ethics, values, trust, and integrity
  • High emotional intelligence and critical/forward thinking
  • Action oriented, results driven, and ensures accountability
  • Customer Focused
  • Quality decision making
  • Analytical skills
  • Organizational skills and planning/priority setting
  • Excellent ability to work collaboratively and confidentially with all levels in the organization

BENEFITS

  • Private Healthcare for you and your immediate family
  • Gym Membership at Nuffield Health or equivalent
  • Life Insurance (pay out being 4 times your salary)
  • Competitive Paternity and Maternity Package
  • Team Building Budget and Employee Events
  • Office Drinks, Snacks, Coffee etc.
  • Volunteer Day
  • Flexible Bank Holiday Policy**Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.
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