Cloud Communications Apprentice - London, United Kingdom - ITP

ITP

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Opportunity
Our client is recruiting for a Cloud Communications Apprentice to join their team in London, SE16

The Level 3 Information Communication Technician apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward.

We are here to guide and support you every step of the way

The Company
A Cloud Customer Experience (CX) Consultancy

Help businesses looking to improve their customer engagement technologies

Provide Consultancy, Project Management and Support.

Their core focus is Cloud Communications and Contact Centres Cloud Transformations (UCaaS & CCaaS)

They partner with the leaders in their technologies (RingCentral and Nice CXone)

The Position

Job Title:

Cloud Communications Apprentice

Apprenticeship Course:

Level 3 Information Communication Technician

Apprenticeship Duration:

18 months

Location:

London, SE16

Working Hours:

Monday to Friday 9.30 to 5.30

Salary:

£14,000 pa

Role and Responsibilities
An opportunity has arisen for a reliable and motivated individual to join our technical team.

If you want a career which offers diversity, scope for creativity, a dynamic environment with an increasing demand in the market then unified communications engineering might just be your calling.

We are seeking an Cloud Communications, due to a shortage of skilled people in the UK, you will go through an intense 18-month training programme where you will gain necessary skills required to do the job.

System Diagnostics
Diagnosing and fixing faults in systems
Building and testing Cloud Telephony features
General administration support to the teams/customers
Talking customers through basic user instructions after initial set up.
Fault finding line/software services
Visiting customer premises
Overtime when required.
Update the company ticketing system.
Provisioning Orders and associated administration

Desired Qualities, Skills and Knowledge:

Be a quick learner
Love technology
Be able to think in a structured manner
Good communication skills
Good computer skills
English and Maths GCSE (Grade C/ 4 or above)

Eligibility Criteria

About ITP

We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we're plugging the UK's digital skills gap to provide a workforce for the future.

The ITP are working on behalf of a third party to advertise their vacancy.

By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

Job Types:
Full-time, Apprenticeship

Salary:

£14,000.00 per year

Schedule: