French Speaking Customer Service Advisor - High Wycombe, United Kingdom - Chiltern Recruitment Ltd

Chiltern Recruitment Ltd
Chiltern Recruitment Ltd
Verified Company
High Wycombe, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Our client a long-established technical company based in High Wycombe is looking for a French Speaking Customer Advisor to provide customer service and support in relation to processing, revising, expediting and confirming orders and sample literature requests
- high level of accuracy required.

This is a hybrid position.

  • Enter, process, revise, expedite and confirm all orders and sample/literature requests accurately. All orders received by 1pm UK time must be processed for shipment same day.
  • Provide necessary documentation to the Warehouse to allow despatch, including updating orders with weights and dimensions and creating Commercial Invoices as required.
  • Process International Documentation as required.
  • Process customer complaints and raise RMA's to submit for approval by Customer Service Manager, ensuring effective resolution and response to customer complaints.
  • Ensure any significant customer issues are brought to the attention of the Customer Service Team Lead.
  • Maintain accurate records and undertake processes within the ERP and CRM systems, including setting up new Customer Accounts and creating Sapphire Care Plans
  • Use knowledge and experience to recommend/implement methodologies to improve first call resolution, manage customer perceptions and build strong internal relationships
  • Along with the Customer Service Team Leader develop a customer care philosophy that ensures customer satisfaction.
  • Gain efficiencies by suggesting/implementing process improvements
  • Ensure that all activities are undertaken and controlled in accordance with the Quality Management Systems
  • Work to and achieve Key Performance Indicators (KPI's) to measure performance and demonstrate continual improvement
  • Undertake all company training courses as required
  • Attend and actively participate in monthly OnetoOne meetings and monthly Customer Service Team Meetings
  • Demonstrate flexibility to perform other tasks if required to help the wider team during holidays/sickness.
  • To support colleagues covering other regions, as and when required.
  • Ensure customers are provided with accurate and timely information and are always dealt with in an efficient and professional manner
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