Helpdesk Coordinator - Bexleyheath, United Kingdom - D2R

D2R

Verified Company

Bexleyheath, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are recruiting for a helpdesk coordinator for an office in Bexleyheath.

This role is an 8am-5pm, a full time position based at the office daily.

Job Purpose

To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties.
Produce maintenance related documents, reports and proposals.
Generate work orders and reports, data inputting of completed work orders, time sheets and service reports.

Salary up to £27,000 dependant on experience in a similar role + 25days Holidays +BH.

Principal Duties & Accountabilities

To monitor the helpdesk and proactively manage reactive and planned tasks through their CAFM system.
To manage the maintenance office administration systems.
To manage & update computerised PPM and work records.
To ensure PPM work orders are produced via help desk orders and documents.
To manage and produce reports, survey data and general maintenance related business letters.
To input completed work orders and produce associated reports from the database.
To monitor outstanding work orders and produce backlog reports.
To assist in invoice disputes by document preparation and control.
Motivate and manage other Admin staff and manage their training requirements.

Requiring someone who has worked on a building services or FM helpdesk already and understands scheduling and has worked within an FM or Building services maintenance / Construction environment previously.

This role would suit a Helpdesk Manager, Helpdesk Coordinator, Helpdesk Co-ordinator, Helpdesk Supervisor, Maintenance Supervisor, Scheduler, Maintenance Planner, Maintenance Scheduler, Office Manager, or Helpdesk Administrator.

Job Types:
Full-time, Permanent

Salary:
£23,000.00-£27,000.00 per year

Benefits: