Credit Controller - Swadlincote, United Kingdom - Fakro GB

Description

To maintain and update the Sales Ledger in an accurate way, ensuring that monies are collected in a timely manner.

• Create, review, and regularly monitor credit limits using credit reference agency information and individual customer history.
• Maintain accurate and up to date customer details and account records.
• Timely collection of trade debt and prevention of bad debt.
• Provide support and guidance to local branches and other group companies to enable effective debt collection.
• Maintenance and updating of the NMBS portal.
• Processing payments received into the bank account onto the customer accounts.
• Recording of all bank receipts (Cash, Cheque, Card & BACS) into the cash book.
• Taking payments using the Worldpay portal.
• Calling customers and querying outstanding invoices.
• Sending monthly reminders/statements for overdue debt.
• Put customer accounts on stop where required.
• Liaise with external debt collector when all internal collection routes have been exhausted.
• Handling all invoice queries and resolutions with customers/members of staff.
• Providing duplicate PODs/collection notes when required.
• Processing all credits/returns.
• Processing of service invoices.
• Turnover reporting as and when required.
• Lead biweekly meetings with the Finance Manager & Financial Director to provide updates on outstanding debtors.
• Dealing with customer/supplier queries in a courteous and efficient manner.
• Working closely with the Internal Sales team to resolve queries.
• Ensure the company policy of phone answering is maintained (maximum 3 rings.)
• Any other duties that may be required.

• Genuine intention to work cooperatively with others, to be part of a team, to work together as opposed to working separately or competitively; may be shown in any role in a team.
• Being willing to help colleagues complete a task. Understanding need for cooperation to achieve larger organisation objectives. Makes personal sacrifices to meet organisation needs. Stands by decisions that benefit the organisation, even if they are unpopular or controversial.

• A desire to help or serve others to meet their needs. Focus is on first understanding others needs and then doing something to help.
• Takes personal responsibility for correcting customer service problems. Corrects problems promptly and undefensively.

• Making specific changes in system or in own work methods to improve performance.
• Monitoring or checking work or information; setting up and maintaining systems of information.
• The need to pursue highest standards in every aspect of work.
• Proactively looks for new ideas, questions the way things are done and proposes changes.

• Ability to analyse, process and present numerical information such as financial and statistical data.
• Is relaxed and confident when dealing with numerical data.

• Company pension

• Monday to Friday

• Swadlincote: reliably commute or plan to relocate before starting work (required)