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  • Aftersales Customer Relations Administrator - West of England - Stellantis &You

    Stellantis &You
    Stellantis &You West of England

    3 weeks ago

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    Description

    We are seeking a skilled and experienced Automotive Customer Advisor to join our team.

    Key Responsibilities:

    • Assist customers in the showroom, providing excellent service and ensuring their satisfaction with our products and services.
    • Effectively communicate with customers over the phone, via text, and through email, keeping them informed of progress and any additional work required.
    • Create work invoices and warranty claims using our in-house computer systems, as well as process payments efficiently.
    • Promote and sell additional work advised through the Vehicle Health Check process, as well as quote and sell Service Plans to retain customers.
    • Stay up-to-date with new digital systems and processes, and contribute to our digitalisation strategy.

    About Us:

    Stellantis &You is an integral part of Stellantis, a leading global automotive manufacturer with a portfolio of iconic brands. We offer a comprehensive benefits package, competitive salary, and bonus opportunities, making us an attractive employer for those looking to develop a successful career.

    Benefits:

    • Company Car Scheme: Access up to two company branded vehicles with insurance, servicing, and breakdown & tyre cover included.
    • Company Discounts: Exclusive discounts on new cars and a range of aftersales services.
    • Pension: Benefit from a generous employer pension contribution of up to 7%.
    • Family-Friendly Policies: Enjoy enhanced maternity, paternity, and adoption leave provisions.
    • Employee Assistance Programme: Prioritise your wellbeing with access to counselling, practical information, and digital resources.
    • Training Opportunities: Develop your skills through a range of training initiatives and e-learning resources.
    • Shared Incentive Plan: Invest in the Stellantis Group through our shared incentive plan.
    • Health Cash Plan: Claim a percentage of your daily health expenses with our comprehensive health coverage policy.

    Requirements:

    • Holding a full driving license is essential for this role.

    Contact Information:

    Please read our Privacy Policy for more information about Stellantis &You UK, your rights, and how we process your personal data.


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