Service Office Manager - Waterton, United Kingdom - Sigma Recruitment Ltd

Sigma Recruitment Ltd
Sigma Recruitment Ltd
Verified Company
Waterton, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Opportunity for aservice office managertojoin a business that has historically achieved greater than 20% yearly growth


On offer is a competitive salary with excellent benefits, including a discretionary bonus of 5-10%, pension, 24 days of holidays, plus eight bank holidays, a cash healthcare plan for routine healthcare needs, optical, dental physiotherapy, well-being, andcounselling: state-of-the-art spacious offices and seminar suite, free on-site parking, EV chargers, and free fresh fruit on the first Monday of every month.

The hours of work are days Monday to Friday.


The hiring company is a global organisation with four international subsidiaries, their culture is friendly, and they enjoy very low staff turnover rates.

The business has gained an enviable reputation for being a stable, considerate employer with excellentcareer development opportunities.


As the service office manager, you will manage the service department's administrative function in all areas associated with the people and processes.

Your primary goal will be to ensure the department's efficient and effective delivery of high-quality customerservice through optimising people, processes, and technology.


Detailed responsibilities will include:

  • Leading and developing a small team.
  • Overseeing the provision of service engineers to customer sites across the UK and occasionally overseas
  • Management of the commercial functions of the department, e.g. provision of quotations, service contract renewals, opportunities for new contract provision etc.
  • Reviewing current processes & implementing key improvements to increase efficiency where necessary, & monitoring departmental performance against agreed key performance indicators
  • Working with ERP and CRM systems.
  • Implementation of service administrative processes across all global service centres.
  • Liaising with all departments to ensure a high level of customer service.
  • Experienced gained as a service office manager, office manager, project administration manager, document manager, administration manager, service desk scheduler etc
  • Strong organisational, customer service and administration experience.
  • A good level of general IT skills
**If you are interested in theservice office managerrole, please click apply
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