Customer Success Manager - Manchester, United Kingdom - Scientist

Scientist
Scientist
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are seeking a driven and detail-oriented individual who will have our customer's success in utilizing our marketplace as their number one goal.


Responsibilities

  • Provide marketplace customer support for biopharma companies and suppliers
  • Explain and educate new users on the benefits of using the marketplace
  • Develop strong customer relationships with scientists, business operations, and procurement
  • Troubleshoot and assist when users have questions/concerns/issues about the marketplace
  • Operate our Live Chat feature to provide support in realtime
  • Coordinate, manage and update communications with suppliers and customers utilizing Netsuite and Salesforce
  • Ensure customer satisfaction through diligent request management
  • Present summaries and updates at biweekly internal team meetings
  • Acclimate with our business, language and priorities
  • Be an excellent collaborator, communicator and team player to fully integrate with the company

Requirements:


  • 2+ years experience in an account management or customer service position interacting with customers
  • BA/BS degree preferred or equivalent work experience
  • You care genuinely about customer support, solving problems for customers, and about the role it plays in making a customercentric business successful
  • Accuracy, dependability and ability to work in a fastpaced work environment and handle multiple problems simultaneously
  • Must be fluent in spoken and written English
  • Ability to train customers/suppliers using clear and concise language and instructions
  • Solid writing, editing, communication and presentation skills
  • Selfstarter capable of working independently but also collaboratively

Company Overview
Named as Inc. Magazines Best Workplaces 2018 & 2019 and 9th Fastest Growing Company in the U.S.

2018, we are seeking talented, creative, and hard-working individuals who want to transform how research is done and help speed the discovery of new cures inoncology, neuroscience, cardiovascular, and thousands of other common and rare diseases.

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