Customer Service Assistant - Manchester, United Kingdom - Mayoral UK Ltd

Description

Customer Service Assistant - E-Commerce - Spanish Speaking

Mayoral UK LTD - Manchester Central, Greater Manchester

Mayoral UK Ltd - Manchester Central

Mayoral are a leading Spanish children's clothing brand with a central Manchester office is recruiting a customer service staff member to join a small team for an exciting, long-term project in a fast-growing business.

This is a hybrid role with one day a week working from home.

Our working week includes one afternoon off every week of your choice as well as a flexible start time.


Key Responsibilities:

• To be the first point of contact for UK ecommerce customers and assist with multibrand if/when needed.
• To ensure the successful implementation of all seasonal launch activities so that all requested dates are met.
• To be responsible for solving order management issues by liaising closely with customers in the UK and Spain.
• Respond to all queries and issues related to orders, deliveries and refunds in a courteous and efficient manner.
• Act as a liaison between distribution centre in Spain and ecommerce customers.
• Maintain and develop relationships with key personnel in Spain.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• To support the implementation of agreed procedures.
• Processing returns for refund.
• To translate items descriptions and other communications from Spanish to English.

Ideal skills required

• Fluency in Spanish as a second language.
• Excellent English.
• 23 years customer services experience
• Computer literate (IT skills, AS400, Word, Excel, Outlook)
• Highly professional
• Enthusiastic individual

About Mayoral

• We are a global business with over 2000 employees and 10,000 clients worldwide. Our head office is in Malaga, and we have over 20 affiliate offices globally, with the UK being one of them.
• The UK office has a small team with a great working atmosphere and very central office location.
• We speak daily with the head office team to help implement our best customer service practices.

Salary:
£19,000.00-£22,000.00 per year


Benefits:

• Company pension
• Flexitime
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Ability to commute/relocate:

• Manchester, M2 7AQ: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Work Location:
Hybrid remote in Manchester, M2 7AQ

Reference ID:
Customer Service Assistant - E-Commerce - Spanish Speaking

Expected start date: 11/09/2023