Inbound Customer Service Representative - Bristol, United Kingdom - Cleveland Cable Co Ltd

Cleveland Cable Co Ltd

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Summary:

Experience within a business to business environment is preferred, but if you have experience in providing customer service or sales via telephone we would like to hear from you.

We provide full training and ongoing development.

Working hours are Monday - Friday 08:30 -17:00 (on site at Avonmouth).

Salary is from £24,000 depending on experience.

Key Responsibilities:

Issue Resolution:
Identify customer issues and concerns, troubleshoot problems, and guide customers through appropriate solutions. Utilize available resources and tools to resolve customer complaints.

Product/Service Knowledge:
Develop a comprehensive understanding of the company's products

Order Processing:
Assist customers with order placement, tracking, cancellations, and modifications. Ensure that customers receive a smooth and seamless buying experience.

Up-Selling:
Identify opportunities to promote additional products that will benefit the customer.

Professional Communication:
Exhibit a friendly, empathetic, and professional communication style. Ensure that customers feel valued and respected throughout their interactions with the company.

Who we are:
Cleveland Cable Company is the largest supplier of cables and cable accessories in the UK. Founded in 1978, we operate nine branches across the UK and Ireland supplying domestic and European markets.

In 2016, we launched Dubai-based Cleveland Cable Trading FZCO to supply markets in the Middle East and Africa, taking our business truly global.

Additionally, we own and operate Superlec Direct - an electrical wholesale, supplier and retail e-commerce website.

This is a great opportunity for anyone with relevant experience.

And we look forward to having a new member to join our fantastic organisation that offers long term career prospects.

Job Types:
Full-time, Permanent

Salary:
From £24,000.00 per year

Schedule: