Workshop Supervisor - Wellingborough, United Kingdom - Cummins Inc.

Cummins Inc.

Verified Company

Wellingborough, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Workshop Supervisor

Description
In this role, you will make an impact in the following ways:

Supervising a small group of Service Technicians; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
Providing first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
Assisting with reviewing quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
Monitoring the status of open repairs with workshop technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
Reviewing quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
Providing coaching and feedback to individual Service Technicians; provides performance reviews and opportunities for professional growth.
Interacting with our customers, agreeing repair/overhaul pans and ensuring adherence to contractual agreements.

Qualifications
To be successful in this role you will need the following:

Diagnostics Application
Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Service Documentation

Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Directs work

Providing direction, delegating, and removing obstacles to get work done.

Communicates effectively

Developing and delivering multimode communications that convey a clear understanding of the unique needs of different audiences.
Electronic Service Tool Application
Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Education, Licenses, Certifications:

Demonstrated role competence is required. College, university, or equivalent bachelor's degree in relevant discipline is preferred
This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Relevant work experience in a technical field, including team leadership experience, preferred

Salary
- £32,800 - £49,200

Job SERVICE

Primary Location United Kingdom-England-Northamptonshire-UK, Wellingborough, CUK Cummins Diesel OP10

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Apr 11, 2023, 7:00:00 AM

Unposting Date Ongoing

Organization Distribution Business

Req ID:
X