Service Coordinator - Manchester, United Kingdom - Art Of Maintenance Limited

Description

An opportunity has arisen to join our expanding Company.

We offer Building and Facilities Maintenance services within the commercial sector and we are seeking a Service Coordinator to join our growing team working in a fast paced environment.

As the Service Coordinator, you will be responsible for overseeing the day-to-day operations of our service helpdesk acting as a single point of contact between the company, customers and suppliers.

Responsibilities:

• Dealing with incoming job requests and allocating works to the appropriate Engineer or Sub-Contractor following the the work flow procedure and ensuring effective diary management.
• Arranging planned PPM and service level agreement works and communicating effectively to service providers and customers involved.
• Upload and Maintain information on job activities in line with service agreements.
• Resolving service desk problems and improve current service desk methods to increase productivity.
• Build and Maintain strong working relationships with key customers and business colleagues in order to provide a professional customer service approach.
• Assist with other required office administrative tasks to support the wider business functions.

Skills:
To be successful in this role, you should have the following skills:

• Strong Organisational Skills with an emphasis on attention to detail.
• Proficiency in working with Microsoft Office.
• Familiarity with working with Job management systems.
• Excellent Communication Skills.
• Logical thinker and ability to work under pressure in an ever changing fast paced environment.

If you are a highly organised, energetic individual with excellent problem-solving skills and a passion for providing exceptional customer service, we would love to hear from you.

Join our team as the Helpdesk Manager and contribute to the success of our organisation.


Salary:
From £25,000.00 per year


Benefits:

• Company pension
• Free or subsidised travel
• Free parking
• Onsite parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Manchester, M50 1RF: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

Office Administration: 1 year (preferred)

• Customer service: 1 year (preferred)

Work Location:
In person