Customer Service Advisor - Livingston, United Kingdom - SKY Italia

SKY Italia

Verified Company

Livingston, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary - 19,950.00 GBP Annual

Working hours:
Monday - Sunday

What you'll do:

Take inbound calls from customers who might have a technical query or want to discuss billing or upgrading their package
Learn about our products and how to have great conversations with customers
Spend time understanding customer needs and recommend Sky products
Be part of an encouraging, fun, and friendly customer service team
Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle.

What you'll bring:

Brilliant listening skills
A passion for problem solving
An ability to empathise and understand customer needs
Passionate about delivering brilliant customer service

Sky Business

Sky Business is the business-to-business division of Sky.

We provide a wide variety of commercial premises across the UK and ROI with unrivalled entertainment, unmissable live sport and breaking news - connecting and entertaining millions of people every day.

We also provide communication services to its customers including Sky WiFI and Sky Ethernet.

Our heartland is the licensed trade - pubs, bars and hotels - but we also provide entertainment and connectivity services to oil rigs, sports stadiums, offices, care homes and hospitals, just to name a few.

The Rewards:
There's a reason people can't stop talking about #LifeAtSky.

Our great range of rewards really are something special, here are just a few:

Sky Q, for the TV you love all in one place
A generous pension package
Private healthcare
Discounted mobile and broadband
Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

Livingston:
Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there's onsite parking available for cars, motorbikes and bicycles.

Inclusion:

We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice.

We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.