Operations Manager - Nottingham, United Kingdom - The NAPIT Group Limited

The NAPIT Group Limited

Verified Company

Nottingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job Title:
Operations Manager

Location:
Nottingham

Salary:
£32,000 per annum

Job Type:
Permanent, full time (37 hours a week)

About the role:

To support the Head of Operations with the delivery of membership services including certification, registration, and trade association activities, in addition to project programme management.

Purpose & Main Duties:

Develop and implement processes and systems for the effective delivery of membership services.
Provide support to the managerial team in their daytoday operational activities.
Communicate with external parties involved in membership services.
Identify opportunities to increase efficiency and improve membership experience.
Monitoring proposed and ongoing projects for progress and impact of changes.
Evaluating key resource demands from projects and other development work to identify pressure points.

Key Responsibilities:

Responsibility for the implementation of approved policies and procedures.
Responsibility for assisting with the development and delivery of membership services.
Responsibility for assisting with the duties relating to the customer journey, including communications and complaint handling.
Responsibility for monitoring and reporting of Operations Team KPI's.
Responsibility for monitoring and reporting the performance of the overall project programme management.

Essential Skills and Experience

Literate, educated to level 3 / level
Personnel management.
Time and workload management.
Project Management.
Communication skills.
Good Level of IT Experience/Knowledge.
At least 2 years' experience relating to operations and project programme management activities relating to NAPIT or a similar organisation.
In house training to provide good understanding of:
NAPIT processes and procedures.
Scheme requirements.
UKAS accreditation requirements.
Regulatory requirements.
Organised and analytical.
Integrity and impartiality.
Customer focused.
Engagement across the NAPIT Group.

Benefits and package:

A competitive salary along with contributory pension.
Eligibility to join a health insurance scheme following successful 3month probation.
Onsite parking.
Various discounts from services provided by NAPIT and external partnerships.
20 days p/a + statutory holidays.