Wedding and Events Coordinator - Fleet, United Kingdom - The Lismoyne Hotel

The Lismoyne Hotel

Verified Company

Fleet, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Lismoyne Hotel is a privately owned hotel set in groomed gardens, tucked away just a 3-minute walk from Fleet Town Centre.

Our hotel has 62 bedrooms, bar, conservatory, outside seating, restaurant and 2 function rooms.

An excellent opportunity has arisen for a Wedding & Events Co-ordinator.

You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.

Main Duties

Provide effective coordination of all Weddings and Special Events and assisting when necessary, aiming to surprise and delight clients if and when possible.
Convert all enquires coming through to the Hotel and be aware of the Enquiry Conversion
Conduct show rounds for Weddings and Special Events, ensuring that correct information is given to the appropriate enquiry.
Forge great relationships and deliver effective communication between the Food and Beverage, and Sales Departments ensuring successful delivery of all events.
Produce accurate function sheets for each event with clear billing instructions and communication of these to the Food and Beverage Department.
Maximise revenue through regular communication within your department.
Ensure all booking information is recorded accurately and handed over to the operational team.
Promote a helpful and professional image to the customer, giving full cooperation to any customer requiring attention.
Anticipate customer needs whenever possible to enhance the quality of service offered by the property, to ensure customer loyalty is maintained.
Maintain visibility to the customer and perform a role within the meet and greet.
Actively promote the company in a professional manner at all times including the attendance at client events, networking and familiarization visits as required.
Responding to all enquiries in a timely, confident & professional manner, displaying a clear & comprehensive knowledge of the hotel, and its facilities, taking every opportunity to up sell.
Making clients aware of the full terms of business, including the cancellation policy and the need to confirm bookings prior to arrival.
Obtaining and preparing promotional material for offers and packages.
To ensure that all meeting broker enquiries are answered within 4 hours.
To be present on the day of wedding or special event to ensure smooth running of the event
To prepare P&L's for all events and present them to Sales Manager
Maintain events, wedding and meetings tracker on a weekly basis and record all the denials and convergence.

Skills & Qualifications

Selfmotivated, with a passion for the industry and sales & achievement of targets
A real people person and a good team player but with the ability to show initiative and work on your own
Well presented, as will be meeting clients face to face
A good clear telephone voice with excellent spoken & written English and good administration skills with an eye for detail
Excellent communication & interpersonal skills with a professional manner
Flexible, as working hours include Saturday rotation and may include occasion showcase evenings