Senior 1st Line Support - North West London, United Kingdom - MB Group

MB Group

Verified Company

North West London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client is the
UK's biggest end-to-end commercial vehicle fleet management business managing and maintaining a fleet of over
90,000 vehicles across 81 locations.

They have an exciting opportunity for a Senior 1st Line Support to join the team on a 6 month fixed term contract based in North West London.

As a Senior 1st Line Support, you'll play a part in keeping some of the UK's biggest brands on the road, responsible for delivering an efficient and professional service to all customers.

You'll be working within a fast-paced Service Desk environment, answer calls, log and triage of tickets.

You will need to be able to give technical support to users and customers across a diverse range of systems, platforms, and infrastructure.

Requirements, Skills & Experience

Working knowledge of 36
NPPV Clearance
Exceptional customer service and confident communication skills
Experience using Microsoft Desktop operating systems
Demonstrate a good level of troubleshooting.
PC, laptop and tablet setup and configuration.
Basic knowledge of troubleshooting mobile devices.
Excellent and friendly attitude when dealing with users/customers both on the phone and in person.
Be able to demonstrate your ability to work as part of a team to resolve potentially issues, but also work on your own to perform installations and project work when required.
Ideally have 1+ years previous experience in a similar role
Full Driving Licence, Ability to travel in the UK as required