Client Partner - Leeds, United Kingdom - Hippo Digital Limited

Hippo Digital Limited

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role

Hippo Digital is looking for a strong Client Partner who can operate at a strategic level and ensure the highest levels of satisfaction for the client organisations we serve.

As a growth-focused and commercially aware expert in your field you'll be overseeing the management of client relationships, account growth and commercials.

You'll be working alongside Delivery Partners to manage and resolve live issues for your customers.

You will be working in the Client Partner team, collectively accountable for the existing customer base, delivering growth and mitigating risks to the Hippo business.

Role Responsibilities

You will be responsible for extending our reach in existing clients, pitching to new clients and developing our network of Hippo advocates in these organisations.

You will also be the voice of the customer internally to the Hippo business, advocating improvements to meet your customer's needs.

Client Relationship Management

Curate and extend our network of advocates amongst buyers and influencers within the accounts you are responsible for.
Curate and extend your network of advocates within target organisations.
Build trust with the customer to identify account risks and opportunities.

Account Growth

Create a credible account vision and plan for your customer (account strategy, clear areas of value for the client and a contact strategy/plan)
Work with buyers to understand issues they face and how Hippo services could be used to solve those issues. We sell consultatively and value curiosity, delivery credibility and integrity.
Deliver an account growth target with good visibility of a predictable pipeline of deals that are a good fit for Hippo's strategy.
Input into the Key Account Marketing (KAM) strategy

People Management

Influence the delivery teams to ensure that the client's aspirations are met/exceeded.
Be the natural point of escalations for stakeholder issues within the client.
Have a calm and balanced approach to resolving disputes.

Skills and experience that you need

Experience of working in client partner role across delivery programs in a consulting environment
Experience defining pricing models including rates, margins, costs and forecasts
Experience creating proposals and/or contributing to bids/rfis/rfps
Experience in defining/contributing to commercial contract content to support the delivery
A natural networker with a warm and empathetic style. You present yourself with humility and gain energy by helping others to solve problems
You've probably spent part of your career in a delivery role. You understand the challenges of complex transformations programmes in significant organisations because you've been 'in the trenches'
Whilst not necessarily a technical expert, you have an understanding of the value that a human centred approach to service design can bring and you understand why data and high quality engineering are pivotal in creating services that are a joy to use
Demonstrable business acumen with the ability to balance the needs of the client with the needs of Hippo Digital and propose new strategies, value add options and continuous improvement interventions with an outcomefocused approach
Experience of delivering an account target
Experience of creating and delivering credible account plans
Collaborative mindset and approach, comfortable with crossfunctional working to achieve targets and positive outcomes
Proven experience of diligent, accurate pipeline forecasting
Proven ability to coach and influence delivery teams in client and commercial management
Experience managing commercial engagements and ensuring margins/finances are in line with objectives and projections

What makes us great
As well as a competitive salary which we're transparent about from the outset, you can also expect a range of benefits:

Contributory pension scheme (Hippo 6% with employee contributions of 2%)
25 days holiday plus UK public holidays
Perkbox access for a wide range of discounts
Critical illness cover
Life assurance and death in service cover
Volunteer days
Cycletowork scheme for the avid cyclists
Salary sacrifice electric vehicles scheme
Season ticket loans
Financial and general wellbeing sessions
Flexible benefits scheme with options of:
private health cover

- private dental cover
- additional company pension contributions
- additional holidays (up to an extra 2 days)
- wellbeing contribution
- charity contributions
- tree planting

Hi, we're Hippo Digital.
At Hippo Digital, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve